Workforce Data & Policy Analyst

South Carolina Department of Employment and Workforce; Columbia (SC); On-site; USD 50,000 - 85,000; Full time

Job summary

South Carolina Department of Employment and Workforce (DEW) seeks a Business Analyst in the Workforce Development Division (WDD). The role focuses on gathering, reporting, and performance for workforce programs, with training on SC Works Online Services (SCWOS) and support for state and local staff.

The ideal candidate analyzes problems, communicates requirements to systems personnel, and delivers excellent customer service to internal and external stakeholders.

Qualifications

• Bachelor’s degree in a related field and any relevant training or experience.
• Experience reading, researching, understanding, and communicating federal reporting and management system requirements.
• Experience conducting data analysis and presenting results effectively.
• Must provide quality customer service to internal and external stakeholders.
• Experience using SQL and Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Serve as a point of contact for the state's case management and labor exchange system.
• Provide technical assistance to system users with varying levels of technical or workforce system expertise.
• Collaborate with team and vendor to ensure issues are resolved timely.
• Manage system-related projects and ensure quality support for staff, employers, jobseekers, and constituents.
• Utilize SQL to conduct analyses to support data-driven program decisions.
• Create documentation to standardize maintenance and administration.

Skills

SQL

Customer service

Data analysis

Stakeholder communication

Team collaboration

Education

Bachelor’s degree in a related field

High school diploma + equivalent experience

Tools

SCWOS

Microsoft Office

Job description

South Carolina Department of Employment and Workforce (DEW) seeks a Business Analyst in the Workforce Development Division (WDD). The role focuses on gathering, reporting, and performance for workforce programs, with training on SC Works Online Services (SCWOS) and support for state and local staff.

The ideal candidate analyzes problems, communicates requirements to systems personnel, and delivers excellent customer service to internal and external stakeholders.