Business Analyst - Columbia

South Carolina Department of Employment and Workforce; Columbia (SC); On-site; USD 50,000 - 85,000; Full time

Job summary

South Carolina Department of Employment and Workforce (DEW) seeks a Business Analyst in the Workforce Development Division (WDD). The role focuses on gathering, reporting, and performance for workforce programs, with training on SC Works Online Services (SCWOS) and support for state and local staff.

The ideal candidate analyzes problems, communicates requirements to systems personnel, and delivers excellent customer service to internal and external stakeholders.

Qualifications

• Bachelor’s degree in a related field and any relevant training or experience.
• Experience reading, researching, understanding, and communicating federal reporting and management system requirements.
• Experience conducting data analysis and presenting results effectively.
• Must provide quality customer service to internal and external stakeholders.
• Experience using SQL and Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Serve as a point of contact for the state's case management and labor exchange system.
• Provide technical assistance to system users with varying levels of technical or workforce system expertise.
• Collaborate with team and vendor to ensure issues are resolved timely.
• Manage system-related projects and ensure quality support for staff, employers, jobseekers, and constituents.
• Utilize SQL to conduct analyses to support data-driven program decisions.
• Create documentation to standardize maintenance and administration.

Skills

SQL

Customer service

Data analysis

Stakeholder communication

Team collaboration

Education

Bachelor’s degree in a related field

High school diploma + equivalent experience

Tools

SCWOS

Microsoft Office

Job description

Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8,000 new jobs and $9.12 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina's mountains and coast.

Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW!

Job Description

Do you enjoy troubleshooting technical issues in computer systems, providing exceptional customer service, and managing projects? Join our Workforce Policy, Tech & Training team as a Business Analyst within the Workforce Development Division (WDD).

The WDD team manages research and policy development, federal reporting, and workforce system Memorandums of Understanding (MOUs) and infrastructure funding agreements (IFAs). As a member of the WDD team, the Business Analyst will perform business analyst functions regarding collection, reporting, and performance for workforce programs. Additionally, this role will provide training and technical assistance to state and local staff on SC Works Online Services (SCWOS) system navigation and functionality in accordance with program requirements. An ideal candidate will be able to analyze problems and find solutions, work effectively with others toward a common goal, offer excellent customer service, and take initiative on projects and commitments.

Key Responsibilities

Under limited supervision, the Business Analyst will:

• Serve as a point of contact for the state's case management and labor exchange system.
• Provide technical assistance to various users of the system with varying levels of technical, website or workforce system expertise.
• Collaborate with team and vendor to ensure issues are resolved in a timely fashion.
• Manage system-related projects and ensures professional and quality support is provided to staff, employers, jobseekers, and constituents.
• Utilize SQL to conduct programmatic and case management system utilization analyses to support data driven program decision making.
• Create documentation to ensure maintenance and administration is standardized.

Minimum and Additional Requirements:

A bachelor’s degree in a related field and relevant training or experience; OR a high school diploma and any equivalent combination of education, relevant training and experience sufficient to perform the essential functions of the position. Must be able to read, research, understand, and communicate the federal reporting and management system requirements for several workforce programs. Additionally, this position must have adequate experience and understanding of systems to provide valid analysis of information and communicate business requirements to systems and program personnel at the state and local levels in a professional and understandable manner. Experience conducting data analysis and presenting the results effectively. Must be able to provide quality customer service to internal and external stakeholders. Must have experience using SQL and Microsoft Office (Word, Excel, PowerPoint, Outlook).

Additional Comments:

Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.