WORKFORCE CONSULTANT (UI Specialist)

IdahoPTV; Idaho; On-site; USD 29,000 - 32,000; Full time

Job summary

The Idaho Department of Labor invites applications for a Workforce Consultant (UI Specialist). This full-time role supports unemployment insurance tax programs, answers questions by phone and email, and explains eligibility requirements.

Strong communication, customer service skills, and the ability to handle sensitive information are essential. The position may be based in Pocatello, Twin Falls, or Boise, Idaho.

Qualifications

• Experience interviewing and documenting information.
• Experience assisting emotional or confrontational people from diverse backgrounds.
• Experience determining eligibility for programs and services.
• Experience preparing professional written communication.
• Experience using computer applications, including Microsoft Office.

Responsibilities

• Answer questions and provide assistance to business customers by phone and email.
• Provide employers with instructions on eligibility and regulatory requirements related to unemployment insurance tax filing, reporting, and payments.
• Conduct investigations and document information that is confidential and sensitive in nature.
• Determine and explain coverage for a variety of issues under the UI program.
• Issue written determinations and customer correspondence.
• Conduct daily activities using a variety of computer software applications.
• Prepare and process enforcement actions, including filing and releasing liens, late payment penalties, civil penalties, and tax bankruptcy.

Skills

Interviewing

Customer service

Verbal communication

Documentation

Education

College coursework credits

Tools

Microsoft Office Suite

Job description

WORKFORCE CONSULTANT (UI Specialist) - 25640

21.25 - 21.25 USD per hour

Posted 3 days ago

Description

State of Idaho Career Opportunity

Applications will be accepted through 11:59 PM MST on the posting end date.

The mission of the Idaho Department of Labor is to support individuals through career transitions, determine benefit eligibility, connect employers with workers and oversee tax and labor law compliance.

The UI Compliance Bureau has an exciting opportunity for a full-time UI Specialist's (Workforce Consultant). This position is instrumental in administering and navigating Idaho's unemployment insurance tax program. The ideal candidate will have strong communication and customer service skills, the ability to interpret and explain unemployment insurance tax laws, proficiency in conducting investigations and documenting sensitive information, and the technical capability to work accurately with multiple computer systems.

These positions may be located in the Pocatello, Twin Falls or Boise office. Locations will be determined after selection of the successful candidate.

Candidates who are fluent in both spoken and written English and Spanish are encouraged toapply but is not a requirement for this position .

Applicants selected for this position will be required to pass a background check.

Applicants must be authorized to work for any employer in the United States. The Idaho Department of Labor is unable to sponsor or assume sponsorship of an employment visa.

Previous applications for this position will not be considered for this vacancy.

Example of Duties:

• Answer questions and provide assistance to business customers by phone and email.
• Provide employers with detailed and clear instructions on eligibility and regulatory requirements related to unemployment insurance tax filing, reporting, and payments.
• Conduct investigations and document information that is confidential and sensitive in nature.
• Determine and explain coverage for a variety of issues under the UI program.
• Issue written determinations and customer correspondence.
• Conduct daily activities using a variety of computer software applications.
• Prepare and process enforcement actions, including filing and releasing liens, late payment penalty, civil penalty redeterminations, and tax bankruptcy.

MINIMUM QUALIFICATIONS:You must possess the minimum qualifications below. Attach your resume and include your work history in your application. Your resume and work history must clearly reflect how you meet the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.

• Experience conducting interviews and documenting information. Typically requires one year of experienceORsix months of work experience conducting interviews and documenting information AND six credit hours of college coursework in which effective use of communications skills was clearly emphasized.
• Experience assisting emotional, difficult or confrontational people and individuals from varying socio/economic/cultural backgrounds. Typically requires one year of work experience assisting emotional, difficult or confrontational people.
• Experience determining and explaining eligibility or qualifications for programs and services. Typically requires at least six months of work experience determining eligibility or qualifications for programs and services.
• Experience preparing professional written communication . Typically requires six months of work experience preparing professional written communication, including the creation of letters and other correspondenceORsix credit hours college coursework in related field.
• Experience using computer applications. Typically requires six months of experience using computer applications, including experience using Microsoft Office Suite.

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• One of the top 5 retirement systems in the Nation (PERSI ) that offers a defined lifetime benefit at retirement
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• Life insurance for self, spouse, and children

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail].

Preference may be given to veterans who qualify under state and federal laws and regulations.