UI Compliance Specialist & Workforce Consultant

IdahoPTV; Idaho; On-site; USD 29,000 - 32,000; Full time

Job summary

The Idaho Department of Labor invites applications for a Workforce Consultant (UI Specialist). This full-time role supports unemployment insurance tax programs, answers questions by phone and email, and explains eligibility requirements.

Strong communication, customer service skills, and the ability to handle sensitive information are essential. The position may be based in Pocatello, Twin Falls, or Boise, Idaho.

Qualifications

• Experience interviewing and documenting information.
• Experience assisting emotional or confrontational people from diverse backgrounds.
• Experience determining eligibility for programs and services.
• Experience preparing professional written communication.
• Experience using computer applications, including Microsoft Office.

Responsibilities

• Answer questions and provide assistance to business customers by phone and email.
• Provide employers with instructions on eligibility and regulatory requirements related to unemployment insurance tax filing, reporting, and payments.
• Conduct investigations and document information that is confidential and sensitive in nature.
• Determine and explain coverage for a variety of issues under the UI program.
• Issue written determinations and customer correspondence.
• Conduct daily activities using a variety of computer software applications.
• Prepare and process enforcement actions, including filing and releasing liens, late payment penalties, civil penalties, and tax bankruptcy.

Skills

Interviewing

Customer service

Verbal communication

Documentation

Education

College coursework credits

Tools

Microsoft Office Suite

Job description

The Idaho Department of Labor invites applications for a Workforce Consultant (UI Specialist). This full-time role supports unemployment insurance tax programs, answers questions by phone and email, and explains eligibility requirements.

Strong communication, customer service skills, and the ability to handle sensitive information are essential. The position may be based in Pocatello, Twin Falls, or Boise, Idaho.