Assistant Director

CareerSource NEFL; Jacksonville (FL); Sur place; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Paid Time Off

Résumé du poste

First Coast Workforce Development Consortium (FCWDC) seeks a results-driven leader to manage a One-Stop Center team in Jacksonville, FL. The role provides direction to staff and partners, ensuring efficient service delivery and adherence to policies and laws.

You will oversee training, performance, and daily operations to improve customer outcomes. As a senior operations leader, you will coordinate audits, handle staffing decisions, and maintain accurate records while supporting center goals and

Qualifications

• Bachelor's degree from an accredited college or university is preferred.
• Two years of full-time, increasingly responsible administrative/management experience in workforce development is required.
• Professional experience may substitute for the preferred degree.

Responsabilités

• Provides leadership, management, and supervision for staff in a high-tempo environment, ensuring effective team function.
• Monitors performance, communicates duties, assigns schedules, and sets standards.
• Addresses staff infractions with counseling and corrective action plans.
• Recommends hiring, performance improvement, or dismissal when necessary.
• Ensures accurate time and attendance records and timely reporting.
• Identifies training needs and coordinates targeted on-the-job training.
• Ensures data entry and file maintenance adherence in the State System and Customer Tracking System.
• Maintains a clean, safe work environment and validates equipment functionality.
• Evaluates daily operations to improve service delivery and policy compliance.
• Produces status reports and coordinates internal audits and operational reviews.

Connaissances

Staff management

Performance coaching

Customer service

Public speaking

Communication skills

Confidentiality

Data analysis

Team collaboration

Microsoft Office

Formation

Bachelor's degree or higher

Outils

Microsoft Word

Excel

Outlook

Description du poste

Condition of EmploymentAs a condition of pre-employment eligibility, a Level 1 security background screening is required, which consists of a check of the State of Florida law enforcement records.General DescriptionThe position operates independently with minimal supervision. It involves managing, directing, and supervising all staff assigned to the One-Stop Center, as well as providing leadership and guidance to center partners and support functions. This role involves interaction with the general public and is classified as a position of special trust. Specific responsibilities include the following:ESSENTIAL DUTIES AND RESPONSIBILITIES:Provides leadership, management, and support for staff in a high-tempo operational environment, as well as real-time monitoring and direction for team functionality and effectiveness.Actively manages the performance of each staff member; ensures job duties and responsibilities are effectively communicated and understood; assigns and manages work schedules; defines performance standards; provides ongoing communication and training to ensure the professional success of each staff member.Addresses staff member's infraction through a structured counseling session, outlying the issue and implementing a corrective action plan to ensure improved behavior and performance.Recommends the hiring, performance improvement, and, if necessary, dismissal of staff.Responsible for ensuring time and attendance records are submitted accurately and on time prior to final approval.Responsible for assessing individual and team training needs, sourcing and assigning targeted training programs, providing on-the-job training and guidance, monitoring employee progress, and evaluating the effectiveness of training initiatives to ensure staff acquire the necessary skills and knowledge to perform their roles effectively, all while adhering to company policies and standards.Ensures center employees understand operational requirements such as data entry requirements, file maintenance, and follow-up documentation, in the State System and Customer Tracking System.Maintains center cleanliness by performing daily environmental checks, including inspecting offices for cleanliness and ensuring a comfortable temperature throughout the building. Conducts equipment functionality checks to verify that all computers and phones are operational for customer use.Evaluates daily operations of the Resource Room and Reception area to assess efficiency, customer service and overall workflow. Confirm key actives observed throughout the day and monitor customer interactions and services provided by staff.Continuously examines the quality and efficiency of customer services and, when necessary, implements changes to improve the service delivery process. Makes recommendations for changes in policy/procedures that impact the quality, effectiveness, and efficiency of the service delivery system.Provides interpretation and implementation of federal laws and regulations, state statutes and regional rules, policies, and procedures.Ensures \"Action Items\" assigned are acted on appropriately and on time. Provides status and progress reports, as needed.Coordinates and directs auditing efforts to ensure operational goals are achieved.Prepares operational reports and ensures administrative issues are managed accurately and timely.ADDITIONAL DUTIES AND RESPONSiBILITIES:Supports region in maintaining established goals and performance standards.Develop compelling success stories to highlight the positive impact of services and inspire stakeholders and clients. Reviewed case notes and client outcomes to identify impactful success stories. Selected two case the best illustrated the program's effectiveness.Coordinates special projects as assigned, such as recruitments for businesses and assessments and training with outside vendors.Coordinates with Business Services Representatives and Local Veteran Employment Representatives for job fairs, and recruitments held in the centers.Ensures the smooth operation of a job fair and recruitment event involving employers and job-seeking customers. Aid employers and attendees as needed. Verify venue setup, ensure employers have all necessary materials and technology, address any issues or concerns from employers or attended promptly.Assists center staff in providing workforce-related services.Performs other duties and responsibilities as assigned.OTHER JOB-RELATED REQUIREMENTS:Obtain the mandatory Florida Workforce Professional Tier 1 Certification.Complete the Mandatory Florida WINS Course within the established timeframes.Participate in 15 hours of continuing education annually to maintain Workforce Professional Certification.Compliance with the Health Insurance Portability and Accountability Act (HIPPA).Compliance with workplace safety to prevent on-the-job injuries by adhering to First Cost Workforce Development policy.Local travel may be required and must provide own transportation.WORK ENVIRONMENT/PHYSICAL DEMANDS:Working indoors and occasional vehicular travel encountered.Prolonged period of sitting at a desk and working on a computer.Must be able to lift 15 pounds at times.BENEFITS:Medical, Dental, Vision, Life Insurance (1 x annual base at no cost), Supplemental Life Insurance, Flexible Spending Account (FSA), Tricare Supplemental (Veterans only), AFLAC Supplemental, Florida Retirement System (Pension/Investment), State of Florida Deferred Compensation Plan, Employee Assistance Program, Tuition Reimbursement, Pet Insurance, Avis/Budget Discounted Rental Vehicles, Annual Leave, Sick Leave, Sick Leave Bank, two Personal Days, nine paid Holidays, Alternative/Flexible Work SchedulesEqual Employment Opportunity (EEO) Employer:It is the policy of First Coast Workforce Development Consortium (FCWDC) to provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status, in accordance with applicable federal, state and local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FCWDC makes hiring decisions based solely on qualifications, merit, and business needs at the time.Reasonable accommodation may be made to enable qualified persons with disabilities to perform the essential functions of this position.Qualifications and Education Requirements:MINIMUM QUALIFICATIONS:EDUCATION/EXPERIENCE:Bachelor's degree from an accredited college or university is preferred. Two (2) years of full-time, increasingly responsible administrative/management experience in workforce development is required. Professional or nonprofessional experience may substitute yearly for the preferred college education.KNOWLEDGE, SKILLS AND ABILITIES:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting service quality standards, and evaluating customer satisfaction.Proficient in using Microsoft Word, Excel, Outlook, and other applications.Knowledge of/ability to understand and apply appropriate rules, regulations, policies, and procedures.Ability to communicate effectively, both verbally and in writing, and ability to listen effectively.Ability to work independently by planning, organizing, and coordinating work assignments.Ability to maintain strict confidentiality when exposed to sensitive information/issues.Ability to record, collect, evaluate, and analyze data.Ability to work effectively in a team environment; maintain a professional working relationship with managers, co-workers, and the general public.Must possess strong public presentation and negotiation skills and the ability to interact with all levels of management and customers.