Center Operations Leader

CareerSource NEFL; Jacksonville (FL); Sur place; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Paid Time Off

Résumé du poste

First Coast Workforce Development Consortium (FCWDC) seeks a results-driven leader to manage a One-Stop Center team in Jacksonville, FL. The role provides direction to staff and partners, ensuring efficient service delivery and adherence to policies and laws.

You will oversee training, performance, and daily operations to improve customer outcomes. As a senior operations leader, you will coordinate audits, handle staffing decisions, and maintain accurate records while supporting center goals and

Qualifications

• Bachelor's degree from an accredited college or university is preferred.
• Two years of full-time, increasingly responsible administrative/management experience in workforce development is required.
• Professional experience may substitute for the preferred degree.

Responsabilités

• Provides leadership, management, and supervision for staff in a high-tempo environment, ensuring effective team function.
• Monitors performance, communicates duties, assigns schedules, and sets standards.
• Addresses staff infractions with counseling and corrective action plans.
• Recommends hiring, performance improvement, or dismissal when necessary.
• Ensures accurate time and attendance records and timely reporting.
• Identifies training needs and coordinates targeted on-the-job training.
• Ensures data entry and file maintenance adherence in the State System and Customer Tracking System.
• Maintains a clean, safe work environment and validates equipment functionality.
• Evaluates daily operations to improve service delivery and policy compliance.
• Produces status reports and coordinates internal audits and operational reviews.

Connaissances

Staff management

Performance coaching

Customer service

Public speaking

Communication skills

Confidentiality

Data analysis

Team collaboration

Microsoft Office

Formation

Bachelor's degree or higher

Outils

Microsoft Word

Excel

Outlook

Description du poste

First Coast Workforce Development Consortium (FCWDC) seeks a results-driven leader to manage a One-Stop Center team in Jacksonville, FL. The role provides direction to staff and partners, ensuring efficient service delivery and adherence to policies and laws.

You will oversee training, performance, and daily operations to improve customer outcomes. As a senior operations leader, you will coordinate audits, handle staffing decisions, and maintain accurate records while supporting center goals and