Workforce Architect Principal

FIS Management Services; Jacksonville (FL); On-site; USD 140,000 - 210,000; Full time

Job summary

FIS Management Services in Jacksonville, FL seeks a Workforce Architect Principal to lead translation of future work into roles, skills and workforce design. You will apply structured discovery, design thinking and AI-enabled methods to shape capacity and organization structure, advising leaders on workforce decisions.

In early pilots you may directly redesign elements, partnering with Product, Technology, Risk and HR teams.

Qualifications

• Substantial product development, product management, service design or technology-transformation experience.
• Demonstrated ability to apply AI, automation and agent concepts to real work with hands-on design and analysis.
• Experience leading complex discovery and decision-making across senior stakeholders without taking ownership away from the business.

Responsibilities

• Translate future state into implications for roles, skills and workforce structure.
• Develop evidence-based workforce scenarios and advise functional leaders.
• Surface workforce implications early to influence design and investment decisions.
• Rethink current work through structured discovery and future-state design.
• Decide what work should be eliminated, automated, AI-augmented or retained for humans.
• Challenge incremental thinking and showcase what AI and automation can achieve.
• Incorporate human-in-the-loop checkpoints into future-state work and roles.
• Identify implications for job architecture, learning and talent planning.
• Collaborate with functions, Product, Technology, Risk and HR teams on workforce requirements.
• Use AI to explore options and validate decisions before presenting them.
• Maintain connections through implementation to test assumptions and outcomes.
• Build and scale enterprise workforce-translation methodologies and playbooks.
• Mentor the Workforce Architect and Analyst Leads.

Skills

Product development

AI/Automation concepts

Design thinking

Executive influence

Stakeholder leadership

Workforce transformation

Job description

Job Description

Every day at FIS, innovators, problem solvers and changemakers work together to create technology that advances the world of finance. We embrace new ideas, challenge what's possible and empower our teams to make a lasting impact. If you're ready to help shape the future of fintech, unlock your next chapter with FIS.

About the role

You will be the senior owner of workforce translation at FIS. You will help functions examine and rethink their work through structured discovery and future‑state design, then translate the agreed or emerging future state into clear implications for roles, skills, capabilities, capacity, workforce shape and structure, and advise leaders on the resulting workforce decisions.

Functions own their work, its performance and the business decisions that follow; Product and Technology own the enabling solution. You bring the methodology, challenge and expertise that help functions rethink their work, and you are accountable for what that changed work means for the workforce. In early pilots, while the enterprise method is being established, you may directly undertake elements of the redesign. This hands‑on role requires product and technology experience, AI fluency, design thinking and executive influence.

Your key responsibilities

• Translate the agreed or emerging future state into implications for roles, skills, capabilities, capacity, workforce shape, team structures, spans, layers, decision rights and performance measures.
• Develop evidence‑based workforce scenarios, options and recommendations, and advise functional leaders on the resulting workforce decisions.
• Surface workforce implications early enough to influence design and investment decisions.
• Help functions examine how work happens today and rethink it through structured discovery and future‑state design, using a repeatable work and workforce transformation methodology.
• Facilitate decisions about what work should be eliminated, simplified, automated, AI‑augmented, agent‑enabled or retained for human expertise, while the function retains ownership of the work and the decisions.
• Challenge incremental thinking, introduce what AI, automation and agents make possible, and prevent the simple automation of an ineffective existing process.
• Help functions and Product and Technology build human‑in‑the‑loop checkpoints into future‑state work, and reflect them in decision rights, role design and performance measures.
• Identify implications for job architecture, learning, talent and workforce planning, and hand agreed actions to Business Partners and specialist TPO teams for execution.
• Partner with functions, Product, Technology, Risk, Change Managers, Business Partners and specialist TPO teams, contributing workforce and human‑in‑the‑loop requirements to the enabling solution.
• Use AI to explore options, challenge assumptions and develop coherent workforce scenarios and executive decision papers. Validate the evidence, logic, trade‑offs and recommendations before presenting them.
• Stay connected through implementation to test assumptions, protect the workforce intent and learn from outcomes.
• Build and scale the enterprise workforce‑translation methodology, evidence standards, tools, patterns and playbooks.
• Mentor and direct the Workforce Architect, Analyst Leads.

What you bring

Required qualifications

• Substantial product development, product management, service design, process design or technology‑transformation experience.
• Demonstrated ability to apply AI, automation and agent concepts to real work and use AI efficiently in hands‑on design and analysis. Produce high‑quality, audience‑appropriate deliverables through effective prompting, iterative refinement, critical evaluation and accountable human review, and explain and defend the reasoning and evidence behind the final output.
• Experience leading complex discovery, design and decision‑making across senior stakeholder groups without taking ownership of the work away from the business.
• Strong design‑thinking, problem‑solving, solutioning, facilitation and executive‑in‑fluence skills.
• Ability to move between enterprise outcomes, detailed changes in work and their consequences for roles, skills, capacity and structure.
• Courage to challenge assumptions and create credible options where no established answer exists.
• Experience turning analysis into executable workforce, talent or organizational decisions.

Preferred qualifications

• Organization design, operating‑model redesign or workforce strategy experience applied to technology‑enabled transformation.
• AI‑enabled or agentic workflow implementation experience.
• Process‑mining, workflow‑platform or intelligent‑automation experience.
• Experience building and scaling a new enterprise method or capability.

The impact you'll make

As a Workforce Architect Principal, you will help turn changes in work into workforce decisions that leaders can understand and act on. Your work will help ensure AI‑enabled transformation considers roles, ski