Change Manager Senior Lead

FIS Management Services; Jacksonville (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Internal career growth

Innovate in fintech

Inclusive team atmosphere

Professional development

Community involvement

Job summary

FIS is seeking a Change Manager Senior Lead to drive enterprise change as AI reshapes how work is done. You will design a repeatable capability to redesign work around AI, automation, and new ways of working, ensuring adoption at scale and embedding changes across leaders, employees, and processes.

You will own the change strategy, sponsorship, stakeholder engagement, readiness, communications, leader enablement, and transition support, collaborating with Product, Technology and Business

Qualifications

• Experience delivering large-scale enterprise change programs.
• Experience in technology programs or digital transformation.
• Practical understanding of AI, automation and agent-based work changes.
• Proven ability to use AI to produce high-quality, audience-appropriate work with prompting and human review.
• Strong consulting, facilitation and executive-communication skills.
• Ability to work in ambiguity and turn ideas into executable plans.
• Experience measuring adoption and behavioral change with evidence.

Responsibilities

• Lead enterprise change initiatives linked to AI-enabled work redesign.
• Assess implications for leaders, employees, stakeholders and workflows.
• Own change strategy, sponsorship, stakeholder engagement and learning.
• Collaborate with function, Workforce Architects, Product, Technology and Business Partners from discovery to launch.
• Identify readiness risks and design interventions to embed changes.
• Establish adoption baselines and measure behavioral change post-launch.
• Provide adoption evidence to improve work and workforce design.
• Develop change patterns and a playbook for work redesign.

Skills

Large-scale change

Tech program experience

AI/Automation change

AI prompting

Stakeholder management

Executive communication

Ambiguity tolerance

Adoption measurement

Job description

Job Description

Every day at FIS, innovators, problem solvers and changemakers work together to create technology that advances the world of finance. We embrace new ideas, challenge what's possible and empower our teams to make a lasting impact. If you're ready to help shape the future of fintech, unlock your next chapter with FIS.

About the role

As a Change Manager Senior Lead, you will lead enterprise change as AI reshapes how work gets done. FIS is building a repeatable capability to redesign work around AI, automation and new ways of working, and you will help move agreed work and workforce models into day-to-day operation and sustain adoption at scale. This is not a traditional communications-led role. You will determine what changes mean for leaders, employees, stakeholders, behaviors and ways of working, while helping teams imagine how work should be done when AI is embedded into the workflow.

Your key responsibilities

• Lead large-scale enterprise change initiatives connected to AI-enabled work redesign, from early pilots through enterprise scale.
• Take the agreed work and workforce changes as inputs and assess their implications for leaders, employees, stakeholders, behaviors, controls and ways of working.
• Own the change strategy, sponsorship model, stakeholder engagement, readiness, communications, leader enablement, employee engagement, and learning and transition support.
• Work closely with the function, Workforce Architects, Product, Technology and Business Partners from discovery through launch so adoption is built into the solution, not added at the end.
• Identify readiness risks and resistance early, and design proportionate interventions that help the new work and workforce model become embedded and sustained.
• Establish adoption baselines, measure adoption and behavioral change, and identify barriers after launch.
• Feed adoption evidence and operational learning back to the function and Workforce Architects to improve the work and workforce design.
• Use AI to synthesize stakeholder input and develop change-impact assessments, communications, learning materials and leadership briefings. Validate accuracy, tone, audience needs and organizational context before sharing.
• Equip teams to prompt effectively, critically review AI outputs and apply human-in-the-loop responsibilities, including when to intervene, obtain approval or escal
• Develop reusable change patterns and operationalize a work-redesign change-management playbook.
• Challenge incremental thinking and help leaders imagine fundamentally different ways of working.

What you bring

Required qualifications

• Experience executing large-scale enterprise change programs.
• Experience supporting technology programs, digital products or technology-enabled transformation.
• Practical understanding of how AI, automation and agents change work, roles, skills, behaviors and decisions.
• Demonstrated ability to use AI efficiently to produce high-quality, audience-appropriate work through effective prompting, iterative refinement, critical evaluation and accountable human review. Able to explain and defend the reasoning and evidence behind the final deliverable.
• Strong consulting, facilitation, stakeholder-management and executive-communication skills.
• Ability to push boundaries, operate in ambiguity and turn creative ideas into executable plans.
• Experience using evidence and feedback to measure adoption and behavioral change and improve outcomes.
• Ability to work alongside workforce architecture, product, technology and Business Partner teams with clear hand-offs and no duplication of accountability.

Preferred qualifications

• Product management, product operations or service-design experience.
• AI-enabled workflow, intelligent automation or agentic transformation experience.
• Organization design, operating-model or skills-transformation experience, with an understanding of how workforce decisions affect adoption.
• Financial-services experience is useful but not required.

The impact you'll make

As a Change Manager Senior Lead, you will help leaders and teams understand their responsibilities and adopt new ways of working as AI becomes embedded in workflows. Your work will help surface readiness risks early, build appropriate human review and accountability into adoption, and use evidence to continuously improve work and workforce design. By developing reusable approaches, templates and playbooks, you will also help make future transformations faster and more consistent.

What we offer you

Bring your ideas. Build your future. At FIS, you'll find the support, resources and opportunities to develop your career while helping shape the future of financial technology.

We offer:

• Internal career growth opportunities
• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community

FIS is committed to providing its employees with an exciting career opportunity and competitive compensat