Workforce Analytics & Scheduling Analyst

CVS Health; Tallahassee (FL); On-site; USD 44,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is hiring a Service Center Analyst in Tallahassee, FL to evaluate volumes, arrival patterns and staff productivity under general supervision.

The role analyzes service center trends and uses data to influence resource allocation, shift planning and daily operations, ensuring accurate and timely handling of requests.

Strong analytical skills and the ability to manage multiple assignments in a fast-paced environment are essential for success.

Qualifications

• 1 year of experience in a service center environment.
• Demonstrated analytical and problem-solving skills.
• Demonstrated ability to handle multiple assignments competently, accurately and efficiently.

Responsibilities

• Analyze service center trends including volumes, arrival patterns, staff productivity and resource allocation.

Skills

Analytical skills

Problem-solving

Multitasking

Education

High School Diploma

Job description

CVS Health is hiring a Service Center Analyst in Tallahassee, FL to evaluate volumes, arrival patterns and staff productivity under general supervision.

The role analyzes service center trends and uses data to influence resource allocation, shift planning and daily operations, ensuring accurate and timely handling of requests.

Strong analytical skills and the ability to manage multiple assignments in a fast-paced environment are essential for success.