Workforce Analytics & Scheduling Analyst

UC Health

Cincinnati (OH)

On-site

USD 65,000 - 90,000

Full time

2 hours ago

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Job summary

UC Health seeks a Workforce Analyst who works independently to forecast call volumes, develop staffing plans, and provide data-driven insights to the Access Center so service levels meet patient needs. The role requires a clear understanding of the inter-relationships between staffing and scheduling, plus strong writing, communication, and computer skills to present analyses to the management team.

Proficiency with workforce management tools and real-time monitoring helps shape scheduling

Qualifications

Minimum required qualifications include a high school diploma or GED.
Preferred qualifications include an Associate's degree.
Experience: 3–5 years minimum; 6–10 years preferred.

Responsibilities

The WFM Analyst will forecast call volumes with a high degree of accuracy: interval, daily and monthly call volumes, handle times, and service metrics.
Perform various ad hoc analyses; formulate conclusions and present conclusions to management.
Perform various operational analyses required to support the management team.
Collaborate with management and internal customers on impact on levels of service and analysis for various proposals and future initiatives.
Develop staff schedules, analyze performance data and preparing workforce analysis reports.
Provide feedback to management team regarding agent scheduling concerns.
Daily tracking of scheduling information: absences as support for management team with supporting information as it relates to UC Health policies.
Monitor incoming calls, agent availability, and workload distribution in real-time.