Junior Workforce Planning & Analytics Analyst

adventhealth; Orlando (FL); On-site; USD 49,718 - 92,468; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Florida seeks an analytics-minded professional to optimize call center operations and staffing. You will forecast volumes, manage budgets, and support scheduling to sustain service levels across centers.

Key responsibilities include monitoring performance, recommending efficiency improvements, and collaborating with teams to implement changes in a fast-paced environment.

Qualifications

• Knowledge of call center management best practices.
• Strong analytical skills in budgeting, costing and performance metrics.
• Experience with workforce management and staffing optimization.

Responsibilities

• Provide ongoing operational analysis to enhance call center quality and efficiency.
• Forecast call volumes and manage staffing to meet service levels.
• Develop labor schedules and use forecasting tools across multiple centers.

Skills

Call center analytics

Budgeting/costing

Workflow optimization

Team collaboration

Multi-tasking under pressure

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

AdventHealth in Florida seeks an analytics-minded professional to optimize call center operations and staffing. You will forecast volumes, manage budgets, and support scheduling to sustain service levels across centers.

Key responsibilities include monitoring performance, recommending efficiency improvements, and collaborating with teams to implement changes in a fast-paced environment.