Healthcare Workforce Optimization Analyst: Forecast & Schedule

04 Valley Health System

Mahwah (NJ)

On-site

USD 44,000 - 55,000

Full time

6 days ago

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Benefits offered by this job

Medical/Prescription

Dental & Vision Discount Program (Full

Group Term Life Insurance and AD&D (FT

Flexible Spending Accounts and Commutr

Supplemental Voluntary Benefits

Paid Holidays

Paid Time Off

Wellness Time Off

Tuition Assistance

Employee Assistance Program (EAP)

LifeStyles Fitness Center Membership

Day Care Discounts

Job summary

Valley Health System is seeking a Workforce Management Associate to support forecasting, scheduling, staffing, and workforce reporting in the Access & Navigation Center. You will collect and analyze data to help leadership manage service levels and staffing plans in a 50+ seat environment.

The role provides routine and ad hoc reporting, monitors workforce trends, and supports schedule management to ensure adequate staffing coverage and achievement of departmental goals in a fast-paced healthcare

Qualifications

Associate’s degree required; Bachelor’s degree preferred.
2+ years hands-on experience using WFM applications (Verint, Aspect, IEX)
3+ years in a contact center environment (50+ seats), preferably 7x24x365

Responsibilities

Supports workforce management activities for the Access & Navigation Center, including forecasting, scheduling, staffing, and workforce reporting.
Collects, analyzes, and maintains workforce data to assist leadership in managing service levels and staffing plans.
Provides routine and ad hoc reporting and monitors workforce trends to support performance.