Workforce Analyst

Aquent; Dallas (TX); On-site; USD 37,195 - 41,328; Full time

Job summary

A leading financial services firm in Dallas is seeking a Marketing Analyst / Workforce Analyst to optimize customer scheduling strategies and drive operational efficiency. This full-time role requires proficiency in Workforce Management software and strong analytical skills. As a part of a dynamic team, you will influence decision-making and enhance customer satisfaction through innovative solutions. The position offers a competitive hourly pay rate of $27.00 - $30.00.

Qualifications

• Proficiency with Workforce Management software (NICE).
• Commitment to delivering exceptional customer service while meeting key performance indicators (KPIs).
• Proven ability to identify and implement innovative solutions.
• Strong influencing and collaboration skills.
• Results-oriented with a focus on effective data analysis.
• Self-motivated and able to manage multiple priorities.
• Excellent interpersonal, presentation, and communication skills.
• Strong analytical and problem-solving skills.
• Meticulous attention to detail.
• Advanced proficiency in Microsoft Office Suite.

Responsibilities

• Resolve complex scheduling challenges and implement solutions.
• Use independent judgment to complete assignments and influence team actions.
• Collaborate with senior personnel to address issues and achieve outcomes.
• Execute customer requests aligning with strategic objectives.
• Implement plans and guide team members.

Skills

Workforce Management software (NICE)

Exceptional customer service

Innovative solutions implementation

Collaboration skills

Data analysis

Interpersonal skills

Process management

Analytical skills

Microsoft Office Suite

Job description

Overview

Job Title: Marketing Analyst / Workforce Analyst

Client Location: Westlake, TX (Onsite) 3-4x per week

Starting: ASAP-6 months +

Hours: Full-time

Duration: 6 months

Base pay range: $27.00/hr - $30.00/hr

Job Description

Become an integral part of a dynamic team at a leading financial services firm, revolutionizing how they connect with their customers. As a Workforce Analyst, you will play a crucial role in optimizing scheduling strategies, ensuring seamless service delivery, and driving operational efficiency. Partnering with Aquent, a global leader in connecting marketing, creative, and design talent with the world's top brands, this is an exceptional opportunity to showcase your analytical skills and make a tangible impact on a large-scale organization.

This role empowers you to shape the future of customer interaction. You will leverage your expertise to analyze data, identify trends, and develop innovative scheduling solutions that enhance both customer satisfaction and operational performance. Collaborate with key stakeholders, influence decision-making, and contribute directly to the company's success.

Responsibilities

• Utilize specialized knowledge and experience to resolve complex scheduling challenges and implement effective solutions.
• Exercise independent judgment and technical expertise to complete assignments creatively and influence team actions.
• Collaborate with senior personnel across different teams to address issues, gather information, and achieve desired outcomes.
• Execute customer requests and ensure alignment with strategic objectives.
• Apply knowledge of departmental operations to implement plans and guide team members.

Must-Have Qualifications

• Proficiency with Workforce Management software (NICE).
• Commitment to delivering exceptional customer service while meeting key performance indicators (KPIs).
• Proven ability to identify and implement innovative solutions.
• Strong influencing, consensus-building, and collaboration skills.
• Results-oriented approach with a focus on quality and effective data analysis.
• Demonstrated self-motivation, ability to manage multiple priorities, and adaptability to diverse personality styles.
• Excellent interpersonal, presentation, and communication skills (written and oral).
• Strong process management, analytical, and problem-solving skills.
• Meticulous attention to detail.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).

About Aquent Talent

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