Workforce Analyst

Aquent

Dallas (TX)

On-site

USD 37,195 - 41,328

Full time

14 days+

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Job summary

A leading staffing agency in Dallas is seeking a Marketing Analyst / Workforce Analyst to join a financial services firm. This role involves optimizing scheduling and enhancing customer interactions through data analysis. Ideal candidates should have proficiency in Workforce Management software and strong analytical skills. The position is full-time and offers a competitive hourly wage of $27 to $30.

Qualifications

Commitment to delivering exceptional customer service while meeting KPIs.
Proven ability to identify and implement innovative solutions.
Strong influencing, collaboration, and consensus-building skills.

Responsibilities

Resolve complex scheduling challenges and implement effective solutions.
Collaborate with different teams to address issues and gather information.
Ensure alignment with strategic objectives while executing customer requests.

Skills

Proficiency with Workforce Management software (NICE)

Customer service commitment

Problem-solving skills

Analytical skills

Interpersonal skills

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

Job details

Job Title: Marketing Analyst / Workforce Analyst

Starting: ASAP-6 months +

Salary/Pay Rate: $27 to $30 an hour

Hours: Full-time

Duration: 6 months

Job Description:

Become an integral part of a dynamic team at a leading financial services firm, revolutionizing how they connect with their customers. As a Workforce Analyst, you will play a crucial role in optimizing scheduling strategies, ensuring seamless service delivery, and driving operational efficiency. Partnering with Aquent, a global leader in connecting marketing, creative, and design talent with the world\'s top brands, this is an exceptional opportunity to showcase your analytical skills and make a tangible impact on a large-scale organization.

This role empowers you to shape the future of customer interaction. You will leverage your expertise to analyze data, identify trends, and develop innovative scheduling solutions that enhance both customer satisfaction and operational performance. Collaborate with key stakeholders, influence decision-making, and contribute directly to the company\'s success.

Responsibilities:

Utilize specialized knowledge and experience to resolve complex scheduling challenges and implement effective solutions.
Exercise independent judgment and technical expertise to complete assignments creatively and influence team actions.
Collaborate with senior personnel across different teams to address issues, gather information, and achieve desired outcomes.
Execute customer requests and ensure alignment with strategic objectives.
Apply knowledge of departmental operations to implement plans and guide team members.

Must-Have Qualifications:

Proficiency with Workforce Management software (NICE).
Commitment to delivering exceptional customer service while meeting key performance indicators (KPIs).
Proven ability to identify and implement innovative solutions.
Strong influencing, consensus-building, and collaboration skills.
Results-oriented approach with a focus on quality and effective data analysis.
Demonstrated self-motivation, ability to manage multiple priorities, and adaptability to diverse personality styles.
Excellent interpersonal, presentation, and communication skills (written and oral).
Strong process management, analytical, and problem-solving skills.
Meticulous attention to detail.
Advanced proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).

The target hiring compensation range for this role is $27 to $30 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Seniority level