Scheduling & Workforce Optimization Analyst

Aquent; Dallas (TX); On-site; USD 37,195 - 41,328; Full time

Job summary

A leading financial services firm in Dallas is seeking a Marketing Analyst / Workforce Analyst to optimize customer scheduling strategies and drive operational efficiency. This full-time role requires proficiency in Workforce Management software and strong analytical skills. As a part of a dynamic team, you will influence decision-making and enhance customer satisfaction through innovative solutions. The position offers a competitive hourly pay rate of $27.00 - $30.00.

Qualifications

• Proficiency with Workforce Management software (NICE).
• Commitment to delivering exceptional customer service while meeting key performance indicators (KPIs).
• Proven ability to identify and implement innovative solutions.
• Strong influencing and collaboration skills.
• Results-oriented with a focus on effective data analysis.
• Self-motivated and able to manage multiple priorities.
• Excellent interpersonal, presentation, and communication skills.
• Strong analytical and problem-solving skills.
• Meticulous attention to detail.
• Advanced proficiency in Microsoft Office Suite.

Responsibilities

• Resolve complex scheduling challenges and implement solutions.
• Use independent judgment to complete assignments and influence team actions.
• Collaborate with senior personnel to address issues and achieve outcomes.
• Execute customer requests aligning with strategic objectives.
• Implement plans and guide team members.

Skills

Workforce Management software (NICE)

Exceptional customer service

Innovative solutions implementation

Collaboration skills

Data analysis

Interpersonal skills

Process management

Analytical skills

Microsoft Office Suite

Job description

A leading financial services firm in Dallas is seeking a Marketing Analyst / Workforce Analyst to optimize customer scheduling strategies and drive operational efficiency. This full-time role requires proficiency in Workforce Management software and strong analytical skills. As a part of a dynamic team, you will influence decision-making and enhance customer satisfaction through innovative solutions. The position offers a competitive hourly pay rate of $27.00 - $30.00.