Data Entry Associate

KPH HEALTHCARE SERVICES, INC; Town of Gouverneur (NY); On-site; USD 20,664 - 23,419; Full time

Job summary

KPH Healthcare Services, Inc. is seeking a detail-oriented Pharmacy Technician to handle data entry for medication orders and support billing/shipping for patient shipments. You will also assist customers and direct inquiries to the appropriate staff, ensuring smooth order processing and service delivery.

The role requires strong communication, organization, and computer skills, with on-site duties including potential night/weekend hours and adherence to regulatory training and policies.

Qualifications

• Broad knowledge of medications, physician orders, and pharmacy systems.
• Strong communication skills and outstanding customer service.
• Excellent organization and the ability to multitask and prioritize.

Responsibilities

• Enter medication orders accurately.
• Select billing and shipping methods for patient orders.
• Handle inbound calls and direct to appropriate staff.

Skills

Medications knowledge

Communication

Customer service

Organization

Multitasking

Keyboarding

Drug screening

Education

High School Diploma or GED

Pharmacy technician certification (preferred)

Job description

Overview

Scope of Responsibilities:

Works under direct supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

Job Summary

Responsible for all aspects related to entering of medication orders.

Responsibilities

Job Duties:

• Responsible for accurate data entry of incoming prescriptions
• Responsible for accurate selecting billing and shipping methods for incoming patient orders
• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Attendance Requirements:

• Must be available, and on-time for scheduled work shifts.
• Must be able to work nights and weekends as required.

Educational Requirements

• Minimum: High School Diploma or GED
• Preferred: Pharmacy technician or related certification

Experience

• Experience in a customer service related field

Job Skill Requirements

• Broad knowledge of medications, physician orders, and pharmacy systems
• Strong communication skills
• Outstanding customer service skills
• Excellent organization skills
• Ability to multitask and prioritize
• Excellent computer and keyboarding skills
• Successful completion of a pre-employment and/or random drug screening test

Compensation

$15.50 - $16.36 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.