Workflow Operations Lead

U.S. Bank; Northern (KY); Hybrid; USD 57,308,000 - 75,552,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability Insurance

Paid Time Off

401(k)

Job summary

U.S. Bank is seeking a Workflow Coordinator to join our Lockbox Operations team in Earth City, MO. The role supports processors and management by coordinating workflow, resolving escalations, and ensuring service levels are met in a fast-paced environment.

The ideal candidate will have leadership or mentoring experience, strong communication, organization, and attention to detail, with the ability to learn multiple systems quickly while maintaining a customer-focused approach.

Qualifications

• High school diploma or equivalent
• 4+ years of operations services related work experience
• Experience in a high-volume environment with performance metrics
• Alphanumeric data entry or processing experience
• Financial services, banking, or payment processing experience
• Strong communication and interpersonal skills
• Leadership, coaching, or mentoring experience

Responsibilities

• Serves as a key resource for approximately 45-50 indirect team members, providing workflow guidance, answering questions, and assisting with escalated issues to ensure efficient day-to-day operations and service delivery.
• Process Lockbox transactions that generally require limited research and are straightforward in nature.
• Coordinate daily workflow and assist in prioritizing work across the team
• Serve as the first point of contact for processors regarding questions, issues, and operational guidance
• Escalate concerns appropriately while maintaining workflow efficiency
• Support production activities and perform processing work as business needs require.
• Monitor service level agreements (SLAs) and assist in meeting production goals
• Partner with management, peers, and support teams to resolve operational challenges
• Communicate effectively with employees across multiple levels of the organization
• Assist with improvements and support change initiatives
• Foster a positive and collaborative team environment

Job description

U.S. Bank is seeking a Workflow Coordinator to join our Lockbox Operations team in Earth City, MO. The role supports processors and management by coordinating workflow, resolving escalations, and ensuring service levels are met in a fast-paced environment.

The ideal candidate will have leadership or mentoring experience, strong communication, organization, and attention to detail, with the ability to learn multiple systems quickly while maintaining a customer-focused approach.