Workflow Coordinator - Fast-Paced Operations Leader

Citigroup Inc.; Newark (DE); Vor Ort; USD 49.000 - 68.000; Vollzeit

Zusammenfassung

Citigroup Inc. in Newark, Delaware is seeking an Operations Coordinator to help actively manage the flow of work in a high-volume document processing operation supporting government clients. You will monitor workflows, respond to issues, and coordinate staff and resources across shifts.

The role emphasizes problem solving, teamwork, and attention to detail, with duties that include guiding priorities, adapting to change, and maintaining production goals while ensuring quality and compliance.

Qualifikationen

• 2+ years in operations, production, logistics, or high-volume document processing.
• U.S. Citizenship or Permanent Resident status.
• Ability to complete and maintain eligibility for a government background investigation.
• Ability to perform physical requirements, including lifting up to 40 pounds.
• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to collaborate and work well in a team.

Aufgaben

• Own assigned PODs for the shift, ensuring staff and supplies are in place at start of shift.
• Monitor flow and volume of work across processes, maintaining workload awareness.
• Anticipate bottlenecks and reallocate resources as needed.
• Balance immediate demands with downstream impact and other priorities.
• Monitor productivity and quality, providing timely feedback to staff.
• Escalate capacity, staffing, system, quality, or process concerns before they become larger issues.
• Develop knowledge of processes, controls, and exceptions; assist and coach staff as needed.

Jobbeschreibung

Citigroup Inc. in Newark, Delaware is seeking an Operations Coordinator to help actively manage the flow of work in a high-volume document processing operation supporting government clients. You will monitor workflows, respond to issues, and coordinate staff and resources across shifts.

The role emphasizes problem solving, teamwork, and attention to detail, with duties that include guiding priorities, adapting to change, and maintaining production goals while ensuring quality and compliance.