2nd Shift Operations Lead: Document Flow & Coordination

Citi; New York (NY); On-site; USD 49,000 - 68,000; Full time

Job summary

Citi is seeking an Operations Coordinator in Newark, Delaware to help manage high-volume document processing for government clients. The role requires coordinating workflow, monitoring throughput, and resolving issues in a fast-paced environment.

The position emphasizes flow management, real-time prioritization, and cross-functional teamwork. Strong communication, analytical thinking, and familiarity with MS Office are essential for success in this on-site role.

Qualifications

• 2+ years experience in an operations, production, logistics, document processing, or other high-volume environment.
• U.S. Citizenship or Permanent Resident status (Green Card holder)
• Ability to complete and maintain eligibility for a government background investigation.

Responsibilities

• Own assigned PODs for the shift, opening area and assigning work to staff.
• Monitor flow and volume of work, maintain awareness of workload and priorities.
• Anticipate bottlenecks and reallocate resources as needed to prevent delays.
• Balance immediate demands with downstream impact and broader process.

Skills

Analytical skills

Communication skills

MS Office

Problem solving

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Citi is seeking an Operations Coordinator in Newark, Delaware to help manage high-volume document processing for government clients. The role requires coordinating workflow, monitoring throughput, and resolving issues in a fast-paced environment.

The position emphasizes flow management, real-time prioritization, and cross-functional teamwork. Strong communication, analytical thinking, and familiarity with MS Office are essential for success in this on-site role.