2nd Shift Operations Coordinator: Master Workflow

Citi; Newark (DE); On-site; USD 49,000 - 68,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Paid time off

Job summary

Citi is seeking an Operations Coordinator in Newark, DE to help manage high-volume document processing for government clients. You will monitor workflow, coordinate resources, and resolve issues to maintain production goals.

This role requires bending, walking, and lifting, with a weekend night shift schedule. Ideal candidates have 2+ years in similar operations and strong analytical, communication, and teamwork skills, plus the ability to work across multiple priorities in a fast-paced

Qualifications

• 2+ years experience in an operations, production, logistics, document processing, or other high-volume work environment.
• U.S. Citizenship or Permanent Resident status (Green Card holder).
• Ability to successfully complete and maintain eligibility for a comprehensive government background investigation.
• Ability to perform the physical requirements of the role, including lifting up to 40 pounds, extensive walking, and frequent bending, reaching, and lifting.
• Strong analytical and problem-solving skills, including the ability to investigate issues, identify root causes, and make sound decisions using available information.

Responsibilities

• Own assigned POD(s) for the shift, including opening the area, assigning work to operators, and ensuring staff and supplies are in place at the start of each shift.
• Monitor the flow and volume of work across assigned processes throughout the shift, maintaining awareness of workload, staffing, priorities, and potential constraints.
• Anticipate bottlenecks and take action before they significantly affect the operation; reassign resources as needed when work slows or accumulates.
• Balance immediate demands with downstream impact, recognizing how decisions in one part of the process may affect another.
• Manage the Batching, Scanning, and Dispatch processes within assigned POD(s), ensuring each function is appropriately staffed and operating without interruption.
• Monitor productivity and quality across all POD members, providing timely feedback and guidance to address concerns as they arise.
• Ensure priority items — including Fee Issue work, intercepts, rejects, and customer service items — are actioned and completed by end of shift.
• Periodically check specialty and support areas to confirm staffing, SOP adherence, and volume is on track.
• Review work and identify errors, inconsistencies, missing information, or unusual situations that do not fit the expected process.
• Investigate issues to understand what occurred, determine the appropriate next step, and resolve routine problems within your scope of responsibility.

Skills

Analytical skills

Problem solving

Communication

Teamwork

MS Office

Multitasking

Adaptability

Education

Bachelor’s/University degree or equivalent experience

Job description

Citi is seeking an Operations Coordinator in Newark, DE to help manage high-volume document processing for government clients. You will monitor workflow, coordinate resources, and resolve issues to maintain production goals.

This role requires bending, walking, and lifting, with a weekend night shift schedule. Ideal candidates have 2+ years in similar operations and strong analytical, communication, and teamwork skills, plus the ability to work across multiple priorities in a fast-paced