Workflow Consultant

TeleTracking Technologies, Inc.; United States; Remote; USD 95,000 - 135,000; Full time

Job summary

TeleTracking Technologies, Inc. is seeking a Workflow Consultant to serve as the subject matter expert on patient flow during design, development, and implementation of TeleTracking solutions.

You will assess current workflows, design operational efficiencies, and deliver measurable improvements in productivity, patient experience, and clinical outcomes. This client-facing role requires compliance with vendor credentialing standards for on-site engagements, and involves up to 85% domestic travel

Qualifications

• Bachelor’s degree in healthcare, operations, or IT.
• Lean Six Sigma certification is preferred.
• Valid driver’s license and passport required.
• Authorized to work in the U.S. without sponsorship.
• 1+ years of TeleTracking client-facing experience preferred.

Responsibilities

• Provide strategic consultation to health system executives, clinicians, and operational teams throughout project lifecycles.
• Collect and analyze current state workflows and manage project deliverables and stakeholder relationships.
• Lead workflow design sessions with cross-functional teams and document process changes.
• Translate process changes into system configurations for TeleTracking solutions.
• Facilitate workflow validation sessions to evaluate readiness for change adoption.
• Complete required education and training to support multiple complex projects.

Skills

Public speaking

Stakeholder engagement

Project management

Change management

Documentation/writing

Client-facing experience

Facilitating discussions

Conflict resolution

Adaptability

TeleTracking familiarity

Education

Bachelor's degree in healthcare or related field

Job description

TeleTracking began with a simple but powerful belief that no one should wait for the care they need. More than a slogan, it’s a promise to continually improve healthcare.

TeleTracking builds groundbreaking technology incorporating deep clinical expertise. Our solutions are used in the nation’s largest healthcare systems and around the world to positively impact patients, families, and communities.

What’s your contribution to the TeleTracking story?

When you chose to bring your passion and skills to helping achieve our purpose, you’ll be part of a team that understands that there’s a human life behind every data point. Your skills, curiosity, and compassion—will help fuel our innovation and achieve the TeleTracking promise of revolutionizing modern healthcare.

About the role

The Workflow Consultant serves as the subject matter expert on patient flow throughout the development and implementation of TeleTracking solutions. This role is responsible for assessing current workflows, designing operational efficiencies, and delivering measurable improvements in productivity, patient experience, and clinical outcomes.

This is a client-facing role requiring compliance with vendor credentialing standards for on-site engagements. The position demands up to 85% domestic and some international travel.

What you will do

• Provide strategic consultation to health system executives, clinicians, and operational teams throughout project lifecycles, including post-delivery. Act as a thought leader in patient flow and a driver of sustainable change.
• Collect and analyze current state workflows, assess organizational readiness and maturity, and manage project deliverables, timelines, and stakeholder relationships in accordance with company policies.
• Lead detailed workflow design sessions with cross-functional teams, document process changes, and align training strategies with stakeholder needs.
• Translate agreed-upon process changes into system configurations and settings applicable to TeleTracking solutions.
• Facilitate workflow validation sessions to evaluate organizational readiness for change adoption.
• Complete required education and training to support multiple complex projects and roles within the department.

What you will bring

• Minimum 1 year as an Application Specialist, clinical systems analyst, or solution consultant.
• At least 2 years in clinical, patient placement, or health system operations roles.
• Minimum 1 year of experience leading stakeholder engagement throughout projects.
• Preferred: 2+ years of client-facing experience with an understanding of client/vendor dynamics.
• Advanced public speaking and presentation skills to lead change management and user adoption efforts.
• Strong writing skills for clear documentation of outcomes and processes.
• Deep understanding of capacity management and patient flow, with the ability to identify and communicate process improvements.
• Proven ability to manage multiple projects, prioritize tasks, and work independently.
• Composure under pressure and a consistently positive attitude.
• Proficiency in application reporting and alignment with client outcomes.
• Skilled in facilitating discussions across diverse professional backgrounds.
• Excellent conflict resolution capabilities.
• Demonstrated comprehensive understanding of the Workflow Consultant role
• Preferred: 1+ years’ experience with TeleTracking solutions.

Education

• Bachelor’s degree in a healthcare or closely related field (clinical, operations, IT) is required.

License or Certifications

• Lean Six Sigma certification is preferred.
• Valid driver’s license and passport are required.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Disclaimer

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

TeleTracking is an Equal Opportunity/Affirmative Action employer. TeleTracking recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

• Employee Medical/dental/vision premiums paid 100% - family members without coverage Medical 100% - small cost for dependents on dental and vision, which start from day one!
• Life and AD&D
• Flexible Spending Accounts: Medical, Dependent Care, and Transportation
• 401 (k) Retirement Savings
• Tuition Reimbursement
• Military Paid Leave (up to 6 months of base salary while on military leave)
• Paid Time Off
• Paid parental leave

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in TeleTracking Technologies, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.