QA Release Manager

TeleTracking Technologies, Inc.; Pittsburgh (Allegheny County); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Employee health premiums (medical/dent

Vision coverage

Flexible Spending Accounts

401(k) Retirement Savings

Tuition Reimbursement

Military Paid Leave

Paid Time Off

Paid parental leave

Job summary

TeleTracking Technologies, Inc. is seeking a QA Release Manager to lead quality readiness and coordinate reliable software releases across our SaaS platform.

You will connect QA, Engineering, Product, DevOps, and customer-facing teams to ensure releases are validated and operationally ready. You will own release readiness, expose quality and delivery risks, and drive improvements that increase confidence and predictability in our software releases for healthcare organizations operating around

Qualifications

• Five+ years of experience in software quality assurance, release management, or software delivery.
• Cloud-based SaaS delivery in Agile environments.
• Strong understanding of software testing practices, defect management, release controls, and CI/CD processes.
• Ability to assess testing evidence, explain technical risks, and facilitate release decisions.
• Knowledge of APIs, system integrations, cloud environments, and deployment strategies.
• Experience with release automation tools and source control.

Responsibilities

• Own the integrated release calendar across multiple development teams.
• Define release entry/exit criteria with Engineering, QA, Product, and DevOps.
• Lead release readiness reviews and go/no-go discussions.
• Coordinate production, maintenance releases, and emergency fixes with proper validation.
• Maintain release docs and stakeholder communications.
• Coordinate with Security for compliance checks.

Skills

Release planning

Quality assurance

CI/CD automation

Cross-functional collaboration

Cloud-based SaaS

Education

Bachelor’s degree in Computer Science or related field

Master’s degree preferred

Tools

CI/CD tools

Issue tracking tools

Job description

TeleTracking began with a simple but powerful belief thatno one should wait for the care they need. More than a slogan, it’s a promise to continually improve healthcare.

TeleTracking builds groundbreaking technologyincorporating deep clinical expertise. Our solutions are used in the nation’s largest healthcare systems and around the world to positively impact patients, families and communities.

What’s your contribution to the TeleTracking story?

When you chose to bring your passion and skills to helping achieve our purpose, you’ll be part of a team that understands that there’s a human life behind every data point. Your skills, curiosity, and compassion—will help fuel our innovation and achieve the TeleTracking promise of revolutionizing modern healthcare.

About the role

TeleTracking is seeking a QA Release Manager to lead quality readiness and coordinate reliable software releases across our SaaS platform. This role connects Quality Assurance, Engineering, Product Management, DevOps, and customer-facing teams to ensure releases are thoroughly validated, operationally ready, and clearly communicated.

You will own the release readiness process, make quality and delivery risks visible, and drive improvements that help teams deliver software with greater confidence and predictability. Success requires strong technical judgment, disciplined execution, and an understanding of how software changes affect healthcare organizations operating around the clock.

What you will do:

Release Planning and Execution

• Own the integrated release calendar, coordinating scope, milestones, dependencies, and readiness across multiple development teams.
• Establish release entry and exit criteria with Engineering, QA, Product, and DevOps.
• Lead release readiness reviews and go/no-go discussions, ensuring decisions reflect testing evidence, operational readiness, and customer impact.
• Coordinate production releases, maintenance releases, and emergency fixes, including deployment sequencing, validation, and rollback readiness.
• Maintain release documentation, decision records, and stakeholder communications.
• Align documentation and training readiness with Services and Product Management teams.

Quality Assurance and Risk Management

• Coordinate release-level test planning and execution with QA and Engineering, including functional, regression, integration, end-to-end, and nonfunctional testing.
• Ensure critical healthcare operational workflows and customer integrations receive appropriate validation.
• Lead defect triage, making severity, customer impact, remediation plans, and residual risks clear before release.
• Partner with Engineering and DevOps to strengthen automated quality checks within CI/CD pipelines.
• Verify readiness for SaaS changes involving APIs, data migrations, configuration, feature flags, and compatibility across supported environments.
• Coordinate with Security and other stakeholders to ensure applicable security, privacy, and accessibility checks are completed.

Operational Readiness and Continuous Improvement

• Confirm deployment plans, monitoring, production smoke tests, support readiness, and recovery procedures are in place and fully executed in the correct sequence.
• Partner with Customer Support, Customer Success, and implementation teams on release notes, known issues, and customer-facing impacts to support go-live readiness.
• Coordinate post-release validation and participate in incident reviews when releases contribute to production issues.
• Track release health through measures such as escaped defects, change failure rate, release predictability, and recovery time.
• Lead release retrospectives and drive corrective actions that improve quality, reduce manual effort, and remove delivery bottlenecks.

What we look for:

• Five or more years of experience in software quality assurance, release management, or software delivery, including at least two years coordinating releases across multiple teams.
• Experience delivering cloud-based SaaS products in Agile environments.
• Strong understanding of software testing practices, defect management, release controls, and CI/CD processes.
• Ability to assess testing evidence, explain technical risks, and facilitate timely, informed release decisions.
• Working knowledge of APIs, system integrations, cloud environments, and deployment strategies.
• Experience with issue tracking, test management, source control, and release automation tools.
• Strong organizational and communication skills, with the ability to influence teams without direct authority.
• Preferred:
• Experience with healthcare technology or other software supporting continuous, business-critical operations.
• Familiarity with healthcare interoperability, including HL7 or FHIR.
• Experience with multi-tenant SaaS platforms, automated testing, observability, and progressive delivery techniques.
• Experience coordinating releases involving sensitive data and enterprise customer requirements.

Education

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field (required).
• Master’s degree inComputerScience, Software Engineering, Information Systems, or related field (preferred).

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

• Employee Medical/dental/vision premiums paid 100% - family members without coverage Medical 100% - small cost for dependents on dental and vision, which start from day one!
• Life and AD&D
• Flexible Spending Accounts: Medical, Dependent Care, and Transportation
• 401 (k) Retirement Savings
• Tuition Reimbursement
• Military Paid Leave (up to 6 months of base salary while on military leave)
• Paid Time Off
• Paid parental leave

Disclaimer:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

TeleTracking is an Equal Opportunity/Affirmative Action employer. TeleTracking recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in TeleTracking Technologies, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which Armed