Workflow & Configuration Specialist – IT Service Support

Ll Oefentherapie; Orlando (FL); On-site; USD 27,028 - 52,789; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Short and long term disability

Employee Stock Purchase Plan

Job summary

A healthcare company in Orlando is seeking a Configuration Support Analyst to configure service requests and support applications. Candidates should possess 2-4 years of customer support experience and be capable of gathering requirements and executing change management processes. A healthy salary range of $19.62 to $38.32 per hour is offered, along with comprehensive benefits including medical and dental insurance, paid leave, and a retirement savings plan.

Qualifications

• Two to four years of client-facing or customer support experience.
• Two years supporting software applications.
• Demonstrated prioritization and analytical skills.

Responsibilities

• Provide Level 2 customer support for technical issues.
• Gather requirements and configure application solutions.
• Execute change management procedures and validate configurations.

Skills

Analytical thinking

Complex problem-solving

Prioritization

Tools

CCL

SQL

Job description

A healthcare company in Orlando is seeking a Configuration Support Analyst to configure service requests and support applications. Candidates should possess 2-4 years of customer support experience and be capable of gathering requirements and executing change management processes. A healthy salary range of $19.62 to $38.32 per hour is offered, along with comprehensive benefits including medical and dental insurance, paid leave, and a retirement savings plan.