Workers' Compensation Injury Counselor

U-Haul; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision plan

401(k) Savings Plan

Onsite medical clinic

Career stability

Tuition Reimbursement Program

Job summary

U-Haul is seeking a detailed and organized Workers’ Compensation Injury Counselor in Phoenix to guide injured team members through the claims process. You will work with the Workers’ Compensation Program Lead, management, and external partners to achieve optimal resolutions while ensuring compliance and timely care.

The role requires 2+ years in indemnity claims or liaison work, strong communication and research skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• In-depth knowledge of Workers’ Compensation claims handling process.
• Minimum of two years’ experience in managing indemnity claims or liaison roles.
• Proficiency in managing expectations with attorneys, adjusters, and vendors.
• Strong research, verbal and written communication, and organizational skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Assist injured team members through the workers’ compensation process.
• Investigate new work-related injuries for compensability.
• Ensure medical care throughout the claims process.
• Maintain current records for each claim and related details.
• Coordinate with management to facilitate Return to Work when feasible.
• Manage all components (medical, indemnity, legal) of each claim.
• Coordinate settlement negotiations and with vendor partners.
• Assist with bill/invoice review and mentoring other Counselors.

Skills

WC knowledge

Indemnity claims

Vendor liaison

Communication skills

Research skills

Multi-tasking

Tech-savvy

Job description

This position is not eligible for employer sponsorship.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

Risk Management is seeking a highly organized, detail-oriented Workers' Compensation Injury Counselor to serve Team Member who have been injured on the job. Under the direction of the Workers’ Compensation Program Lead and Director of Risk Management, the successful candidate will coordinate all related activity with local team management, the Third-Party Administrator, medical case management (when appropriate), and outside counsel (when necessary) in bringing each Workers’ Comp claim to its best possible resolution.

Essential Duties

• Assist, support and guide injured Team members through the workers’ compensation claims process, addressing questions as needed.
• Promptly and thoroughly investigate newly reported work-related injuries to determine compensability.
• Ensure injured Team members receive the appropriate medical care throughout the claims process.
• Maintain accurate, current records for each claim, incident details, and financial information.
• Maintain appropriate levels of communication with all parties involved.
• Coordinate with facility managers and U-Haul executive management to facilitate Return to Work when feasible and appropriate.
• Manage all key components (including medical, indemnity, legal) of each claim to ensure optimum handling and best possible solution.
• Coordinate settlement negotiations.
• Coordinate activities with vendor partners (MSAs, surveillance, diagnostic testing, subrogation, etc.).
• Assist with bill/invoice review (review, reconciliation, submittal).
• Assist WC Program Lead with mentoring/training other Injury Counselors as necessary.

Requirements

• In-depth knowledge of Workers’ Compensation claims handling process, and a minimum of two years’ experience in managing Indemnity claims, and/or serving as liaison between injured workers and insurance professionals.
• Proficiency in managing expectations from business partners such as attorneys, claims adjusters, and vendors.
• Proficiency in the determination of injury claim values based on available medical and legal factors.
• Ability to work under pressure and meet deadlines.
• Successful candidates will have proven successful track record of being hard-hitting, enthusiastic individuals who accomplish goals in a fast-paced work environment.
• Strong research skills
• Superb verbal and written communication and organization skills
• Attention to detail
• Strong multi-tasking skills
• Teamwork and desire to help people
• Strong aptitude for technology

U‑Haul Offers

• Medical insurance
• Prescription drug plans
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers®
• CVS Virtual Care
• U‑Haul Kids Program
• 24‑Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Career stability
• Opportunities for advancement
• Valuable on‑the‑job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U‑Haul University®
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company‑paid life insurance
• Voluntary life insurance options
• Short-Term and Long‑Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar® Financial Wellness Program
• U‑Haul Federal Credit Union
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U‑Haul Mothers Program (Paid maternity leave)