Workers' Compensation Collector II

Gemini Legal Support, Inc.; California, Northern (MO, KY); Hybrid; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with company match

Paid time off and holidays

Employee Assistance Program

Job summary

Gemini Legal Support, Inc. in Rocklin, CA, is seeking a Workers' Compensation Resolution Specialist II to manage and resolve long-standing AR cases. The role requires solid WC law knowledge, strong negotiation and collaboration skills, and HIPAA-aware handling of sensitive records.

You will work in a hybrid setup (West Covina, CA or Rocklin, CA with remote options), contributing to training and cross-department guidance while growing within a client-focused, values-driven culture.

Qualifications

• High School diploma or equivalent required.
• 3+ years of workers' compensation experience required.
• Typing speed at least 35 WPM with 90% accuracy.
• Strong knowledge of workers' compensation statutes, regulations, and case law.
• Excellent negotiation, communication, and collaboration skills.
• Proficiency with Google Workspace and Microsoft Office.

Responsibilities

• Review, assess, and analyze cases to determine validity and accuracy.
• Research and gather documentation to support negotiations and resolutions.
• Negotiate with claims adjusters, defense attorneys, and others to settlements.
• Ensure compliance with workers' compensation laws in lien resolution activities.
• Maintain communication with stakeholders to update case progress.
• Keep detailed records of resolution activities and payments.
• Prepare detailed case analyses for potential litigation.
• Manage payments per settlement agreements and related correspondence.
• Handle disputes related to lien resolution professionally.
• Identify opportunities to minimize costs while upholding standards.
• Stay updated on changes in workers' compensation laws and attend trainings.
• May handle voucher and Civil AR collections with basic workers' comp knowledge.
• Other duties as required.

Skills

Negotiation

Communication

Collaboration

Process mapping

Data entry accuracy

Typing accuracy

Education

High School diploma or equivalent

3+ years workers' compensation experience

Tools

Google Workspace

Microsoft Office

Job description

All Jobs > Workers' Compensation Collector II

If you are seeking meaningful work in a company that values integrity, innovation, and growth, consider a career with Gemini Legal.

Headquartered in Rocklin, California, Gemini Legal is an industry-leading legal support company serving attorneys across California. Our proprietary, in-house developed technology platform powers efficient, secure digital record collection and workflow management. In addition to records services, we provide vocational counseling to injured workers, delivering comprehensive support throughout the life of a case.

Our growth is powered by our people. We operate with an open-door leadership philosophy and a culture built on accountability, collaboration, and service. We promote from within whenever possible and invest in individuals who demonstrate commitment and potential, including those new to the industry.

Ethical. Passionate. Smart. These principles guide how we work, how we serve clients, and how we support one another.

Employees of Gemini Legal Support may be exposed to confidential, private or sensitive information, protected under HIPAA.

ABOUT THE ROLE

The Workers' Compensation (WC) Resolution Specialist II’s primary responsibility is to manage and resolve accounts/cases associated with workers' compensation claims in outstanding AR greater than 1 year. This role demands a strong understanding of workers' compensation regulations, excellent negotiation skills, and the ability to collaborate with multiple stakeholders. An additional objective is analyzing and preparing cases for the possibility of litigation. This position includes compliance with HIPAA, state and federal document security regulations. Specialists receive advanced training in workers’ compensation laws, regulations, and copy service fee schedules related to all aspects of billing, collections, objections, and the regulatory landscape specifically related to copy service fees. The WC Resolution Specialist II will also be involved in mentoring, training, and assisting other departments in the understanding of workers compensation as a whole and copy service as an individual area of specialty.

• Location: West Covina, CA or Rocklin, CA/Remote-Hybrid
• Schedule: Monday-Friday, 8:00am-5:00pm
• Compensation: $26.44-$33.17 Per Hour

The pay range for this role is $26.44-$33.17. Starting pay for new hires is typically within the lower third of the range: $26.44-$28.69. Exceptions may be made based on factors such as education, specialized skills, or significant relevant experience

RESPONSIBILITIES

• Review, assess, and analyze cases associated with workers' compensation claims to determine their validity and accuracy
• Conduct comprehensive research and gather necessary documentation to support negotiations and resolutions
• Negotiate with claims adjusters, lien resolution specialists, defense attorneys, and other relevant parties to reach fair and reasonable settlements
• Ensure compliance with all relevant workers' compensation laws, regulations, and guidelines in lien resolution activities
• Maintain effective communication with various stakeholders, including claims adjusters, attorneys, lien units, clients, and internal stakeholders to update them on the progress of case resolution
• Maintain detailed records of all resolution activities, including agreements, payments, and any relevant correspondence
• Create and maintain detailed analysis of cases in preparation of litigation
• Record keeping of payments pursuant to settlement agreements and correspondence with a guarantee of payment
• Handle any disputes or conflicts related to lien resolution in a professional and diplomatic manner
• Identify opportunities to minimize costs associated with resolution of cases while upholding legal and ethical standards
• Stay updated on changes in workers' compensation laws and regulations, and attend training sessions or workshops as necessary
• May handle collections of the Voucher and/or Civil AR, requiring basic workers’ compensation knowledge related to vouchers
• Other duties as required

WHAT YOU BRING

• Education and/or experience:
• High School diploma or equivalent required
• 3+ years of experience in the workers’ compensation field required
• Skills:
• Typing speed of at least 35 WPM with 90% accuracy
• In depth understanding of workers' compensation statutes, regulations, and case law
• Ability to collaborate with multiple stakeholders
• Comprehensive skills in process writing and flow chart mapping
• Exceptional ability to effectively negotiate
• Excellent verbal and written communication skills, including proof-reading, syntax, and grammar
• General computation skills, including the use of a calculator
• Technology
• Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.) and Microsoft applications
• Ability to complete data entry with a high level of accuracy

FUNCTIONAL REQUIREMENTS

Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to:

• Sitting for at least one hour at a time (total: 4-6 hours/day)
• Keyboarding for extended periods of time (total: 4-6 hours/day)
• Using a phone with or without a headset for extended periods (total: 3-5 hours/day)

WHAT YOU’LL LOVE ABOUT GEMINI LEGAL

Full-Time Team Members

• Comprehensive medical, dental, and vision coverage
• Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays
• 401(k) plan with company match
• Employee Assistance Program and legal assistance benefit
• Company-paid annual charitable donation in your name