Workers' Compensation Claims Consultant

Priority Dispatch Corp.; Media (Delaware County); On-site; USD 55,000 - 75,000; Full time

Job summary

ECBM is seeking a Workers' Compensation Claims Consultant in Media, PA 19063 to handle routine claims and support clients and insurers. The role involves processing paperwork, maintaining organized files, and providing clear updates to clients while coordinating with ECBM personnel and claim representatives.

The successful candidate will communicate effectively, manage high volumes of transactions, and work closely with management on special projects as assigned.

Qualifications

• College degree preferred; high school diploma accepted.
• Strong verbal and written communication.
• Detail-oriented with ability to process many transactions.
• 3–5 years of workers' compensation experience.

Responsibilities

• Handle overall claim resolution on non-major claims with insurers and clients.
• Process incoming mail and paperwork promptly and accurately.
• Maintain up-to-date files and organize documentation.
• Engage in client contact, obtain updates, and troubleshoot claims.
• Build and maintain relationships with company claim representatives.

Skills

Communication

Detail orientation

High-volume processing

Client interaction

Education

College degree preferred

High school diploma or equivalency required

Job description

# Workers' Compensation Claims ConsultantMedia, PA 19063## Description**About the Role**ECBM is looking for a Workers' Compensation Claims Consultant to join our team! This person will report to the Claims Manager. They will contribute to the profit and growth of ECBM by handling routine claims effectively and efficiently so that claims are handled properly, with a service that makes clients and companies want to continue business with ECBM. **Responsibilities**1. Handle overall claim resolution on non-major claims: 1. Through working with ECBM personnel and insurance companies to resolve claims to the satisfaction of clients and the insurance companies. 2. By developing overall understanding and knowledge of coverages to assist in completion of claims.2. Process incoming mail/paperwork in a timely and orderly fashion. Receive information on all claims. 1. Process paperwork in a reasonable amount of time (in and out 1-2 days) and accurately. 2. Pass on major claims to Claims Executive 3. Keep files up-to-date and organized. 4. Assign follow up to Associate for information for file.3. Become actively involved in client contact, including taking reports, obtaining updates, and troubleshooting. 1. Use courteous phone contact with clients including empathizing and maintaining good rapport. 2. Handle more critical situations in absence of supervisor. 3. Understand and delve into covered claims and advising clients.4. Maintain good relationships with company claim representatives. 1. Provide correct information including limits, endorsements, etc. 2. Obtain status on claims with company, including working out problems that arise. 3. Maintain good rapport, while remembering to work for the client’s interests.5. Special Projects as assigned by management.## Qualifications**Qualifications**1. College degree preferred, but high school diploma or equivalency is required.2. Must have good communication skills, both verbal and written.3. Detail-oriented as well as ability to process high volume of transactions.4. Should have 3-5 years of workers' compensation experience.