Workers' Compensation Claims Consultant

Priority Dispatch Corp.; Bowling Green (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

ECBM seeks a Workers' Compensation Claims Consultant in Pennsylvania to join our Claims team. The role reports to the Claims Manager and focuses on resolving routine WC claims efficiently, supporting client retention and business growth.

Responsibilities include processing mail, keeping files organized, and escalating major claims to the Claims Executive. Strong communication with clients and claim representatives is essential to succeed in this role.

Qualifications

• Clear verbal and written communication skills.
• Ability to process a high volume of transactions accurately.
• Experience handling workers' compensation claims.
• Strong organizational skills and attention to detail.
• Ability to build and maintain client relationships.
• Familiarity with claim systems and processes.

Responsibilities

• Handle overall claim resolution on non-major workers' compensation claims.
• Process incoming mail and paperwork in a timely and orderly fashion (1–2 days).
• Maintain up-to-date and organized files; assign follow-up as needed.
• Escalate major claims to the Claims Executive.
• Build positive client contact, obtain updates, and troubleshoot.
• Provide accurate information including limits, endorsements, etc.
• Assist with special projects as assigned by management.

Skills

Communication

Written communication

Detail-oriented

High volume processing

Workers' compensation experience

Education

HS diploma or equivalent

College degree preferred

Job description

About the RoleECBM is looking for a Workers' Compensation Claims Consultant to join our team! This person will report to the Claims Manager. They will contribute to the profit and growth of ECBM by handling routine claims effectively and efficiently so that claims are handled properly, with a service that makes clients and companies want to continue business with ECBM.ResponsibilitiesHandle overall claim resolution on non-major claims:Through working with ECBM personnel and insurance companies to resolve claims to the satisfaction of clients and the insurance companies.By developing overall understanding and knowledge of coverages to assist in completion of claims.Process incoming mail/paperwork in a timely and orderly fashion. Receive information on all claims.Process paperwork in a reasonable amount of time (in and out 1-2 days) and accurately.Pass on major claims to Claims ExecutiveKeep files up-to-date and organized.Assign follow up to Associate for information for file.Become actively involved in client contact, including taking reports, obtaining updates, and troubleshooting.Use courteous phone contact with clients including empathizing and maintaining good rapport.Handle more critical situations in absence of supervisor.Understand and delve into covered claims and advising clients.Maintain good relationships with company claim representatives.Provide correct information including limits, endorsements, etc.Obtain status on claims with company, including working out problems that arise.Maintain good rapport, while remembering to work for the client’s interests.Special Projects as assigned by management.QualificationsCollege degree preferred, but high school diploma or equivalency is required.Must have good communication skills, both verbal and written.Detail-oriented as well as ability to process high volume of transactions.Should have 3-5 years of workers' compensation experience.