Client-Centric Workers' Comp Claims Specialist

Priority Dispatch Corp.; Bowling Green (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

ECBM seeks a Workers' Compensation Claims Consultant in Pennsylvania to join our Claims team. The role reports to the Claims Manager and focuses on resolving routine WC claims efficiently, supporting client retention and business growth.

Responsibilities include processing mail, keeping files organized, and escalating major claims to the Claims Executive. Strong communication with clients and claim representatives is essential to succeed in this role.

Qualifications

• Clear verbal and written communication skills.
• Ability to process a high volume of transactions accurately.
• Experience handling workers' compensation claims.
• Strong organizational skills and attention to detail.
• Ability to build and maintain client relationships.
• Familiarity with claim systems and processes.

Responsibilities

• Handle overall claim resolution on non-major workers' compensation claims.
• Process incoming mail and paperwork in a timely and orderly fashion (1–2 days).
• Maintain up-to-date and organized files; assign follow-up as needed.
• Escalate major claims to the Claims Executive.
• Build positive client contact, obtain updates, and troubleshoot.
• Provide accurate information including limits, endorsements, etc.
• Assist with special projects as assigned by management.

Skills

Communication

Written communication

Detail-oriented

High volume processing

Workers' compensation experience

Education

HS diploma or equivalent

College degree preferred

Job description

ECBM seeks a Workers' Compensation Claims Consultant in Pennsylvania to join our Claims team. The role reports to the Claims Manager and focuses on resolving routine WC claims efficiently, supporting client retention and business growth.

Responsibilities include processing mail, keeping files organized, and escalating major claims to the Claims Executive. Strong communication with clients and claim representatives is essential to succeed in this role.