Workers Compensation Case Manager (Applicant)

The Dominguez Firm, LLP.; Los Angeles (CA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

The Dominguez Firm, LLP. in Los Angeles, CA is seeking a proactive Case Manager to support our Workers’ Compensation team. You will manage 150-200 cases, coordinate medical appointments, communicate with clients, insurers, and doctors, and help prepare files for hearings.

The role requires bilingual English/Spanish abilities, strong organization, and meticulous attention to detail. Hybrid remote in Los Angeles, with experience in workers’ compensation law preferred.

Qualifications

• Minimum 2 years’ experience working in a Worker’s Compensation law firm.
• Must have good familiarity with Workers’ Compensation terminology.
• Demonstrates and takes initiative and has compassion for those requiring our services.
• Possess excellent written and verbal communication skills; and
• Bilingual, fluent in English/Spanish.

Responsibilities

• Handle approximately 150-200 cases from intake to settlement.
• Process new intake files: client contact, intake verification, file opening, letters, appointments, subpoenas.
• Manage high volume calls/emails from clients, insurers, defense counsel, doctors, and facilities.
• Schedule medical appointments and coordinate physician changes and evaluations.
• Follow up with doctors for reports or status; review medical reports.
• Prepare files for hearings, trials, MSC/PC/SC/CX; write case summaries and indexes.
• Complete IMR applications and send medical reports to IMR.
• Maintain updated files with medical evidence and notes in the case management system.
• Notify Team Lead when responses are pending or good faith efforts exhausted.
• Communicate with clients to improve firm’s client retention.
• Perform other duties as assigned by Management.

Skills

Bilingual English/Spanish

Communication skills

Organizational skills

Time management

Multitasking

Discretion

Case management software

MS Office

Tools

Case management software

Job description

• Bilingual, fluent in English/Spanish.

Job Description

The Case Manager will work directly with and support the assigned Workers’ Compensation Attorney/Hearing Representative. In addition, the Case Manager will work with other members of the Workers’ Compensation department, as well as other departments within the Firm. The Case Manager will be responsible for case management of assigned caseload. In addition, the Case Manager must be highly organized, possess strong critical thinking skills, excellent attention to detail, and solid communication skills.

Primary Duties/responsibilities Include, But Are Not Limited To

• Along with handling attorney, manage approximately 150-200 cases from the beginning until we and/or client have received settlement;
• Process new intake files by making initial contact with the client, verifying intake packet with the client, opening the file on the Firm’s case management software, sending representation/opening letters, setting up the initial medical appointment, obtaining subpoena records, etc.;
• Answer heavy volume of telephone calls/emails from clients, insurance companies, defense counsel, doctors, and medical facilities, and any other parties associated with the case;
• Medically manage the cases by scheduling medical appointments, requesting treating physician changes, setting AME’s/PQME evaluation appointments; etc.;
• Follow up with doctors for reports or status;
• Review pertaining correspondence for each case;
• Keep files up to date with medical evidence by obtaining medical reports;
• Along with handling attorney, review medical reports and serve PTP’s with PQME/AME reports for further treatment or if the client is P
• Ensure client is receiving all Workers’ Compensation benefits they are entitled to;
• Request doctor panels for case development;
• Prepare files for hearings, trials/MSC/PC/SC/CX and depositions by writing case summaries, creating medical index, preparing trial exhibit, etc.;
• Complete IMR application and send medical reports to IMR;
• Object to medical reports as requested by attorney;
• Shrink file by eliminating unnecessary documents that have already been scanned in the electronic file;
• Send out files for subbed out cases;
• Enter any and all notes relating to each case on the Firm’s case management software;
• Alert the Team Lead when defense counsel/adjusters have not responded to requests for medical treatment or benefits and/or when good faith efforts have been exhausted;
• Maintain open lines of commutation with client to improve the Firm’s overall client retention; and
• Perform other duties as assigned by Management and/or Team Leaders.

Competencies/Skills

• Active, acute knowledge of Workers' Compensation laws and procedures;
• Active, acute understanding of claims filing process;
• Ability to handle confidential and sensitive information with a high degree of discretion and tact;
• Ability to communicate effectively, in English and Spanish, with a range of individuals;
• Ability to manage their time and multi-task effectively;
• Ability to maintain composure and professionalism under pressure;
• Possess strong organizational, analytical, and clerical skills;
• Knowledge of medical and similar issues inherent in Workers’ Compensation cases; and
• Computer skills such as MS Office, Case management software’s, and on-line research tools.
• This position requires physical activity including but not limited to bending, stooping, repetitive motion, and lifting of up to 20 pounds. This position may also require sitting for prolonged periods of time.

Qualifications

• Minimum 2 years’ experience working in a Worker’s Compensation law firm;
• Must have good familiarity with Workers’ Compensation terminology;
• Demonstrates and takes initiative and has compassion for those requiring our services;
• Possess excellent written and verbal communication skills; and
• Bilingual, fluent in English/Spanish.

Job Type: Full-time

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience

• Workers' compensation law: 3 years (Required)

Language

• Spanish (Required)

Ability To Commute

• Los Angeles, CA 90010 (Required)

Work Location: Hybrid remote in Los Angeles, CA 90010

Company Description

The Dominguez Firm is one of California’s most respected and successful personal injury law firms. With a team of over 120 legal professionals and a record of delivering outstanding results, we are driven by a mission to advocate for injured clients and their families with integrity, compassion, and excellence. Our firm culture is dynamic, inclusive, and built on collaboration, growth, and results.