Workers Compensation Administrative Associate

INSURICA, Inc.; Marble Falls (TX); Hybrid; USD 36,000 - 54,000; Full time

Job summary

INSURICA, Inc. seeks a Workers’ Compensation Administrative Associate to provide essential administrative support to adjusters and staff, ensuring accurate data entry and timely claims processing.

The role emphasizes strong organization, confidentiality, and customer service, with back-up duties for mail, scanning, and reception as needed. Remote work varies by location and training/licensing support is available.

Qualifications

• 3–5 years of Workers’ Compensation or admin support, data-entry focus.
• High school diploma or equivalent; bilingual a plus.
• Strong organizational skills with attention to detail and deadlines.
• Proficient in Microsoft Office and data-entry efficiency.
• Professional phone etiquette and customer service oriented.

Responsibilities

• Assist adjusters with notation of medical documentation and indexing.
• Enter data for Workers’ Compensation claims and imaging systems.
• Provide back-up for mail processing and scanning; receptionist duties as needed.
• Process medical bills and mail-outs accurately and timely.
• Maintain confidentiality and comply with company policies and procedures.
• Support customers and companies to avoid errors and omissions.
• Participate in training to maintain required licenses.

Skills

Organizational skills

Attention to detail

Deadline-driven

Team player

Effective communication

Interpersonal skills

Policy compliance

Professional phone etiquette

Typing / data entry

Bilingual (plus)

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Word

Outlook

Teams

Job description

Job SummaryThe Workers’ Compensation Administrative Associate will be responsible for providing general administrative support to adjusters and other staff as needed, supporting the overall goals of the organization and ensuring excellent customer service.Job FunctionsEffectively assist adjusters with the notation of medical documentation and indexingProvide accurate data entry with Workers Compensation claims and imaging systemsProvide backup for incoming mail processing and scanningServe as back-up for the Receptionist (break, lunch, etc.) as neededAssist with the accurate and timely processing of medical bills and mail-outsPerform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissionsParticipate in seminars and other training to maintain required licenses and for knowledge and skill developmentAdditional ResponsibilitiesThis job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.Remote work opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their departmentJob Requirements3 – 5 years of previous Workers’ Compensation or administrative support, with a focus on data entry, experience preferredHigh school diploma, or the equivalent, preferredBilingual skills a plusKnowledge, Skills, and AbilitiesGrowth opportunity to become a licensed adjusterExcellent organizational skills, demonstrating attention to detail, accuracy, and the ability to meet deadlinesStrong team player with the ability to perform duties as directed and work independentlyKnowledge of medical terms, as related to Workers’ Compensation claimsKnowledge of Workers’ Compensation statutes and timelinesProficient PC skills, with a focus on the Microsoft Office suite of products (Excel, Word, Outlook, Teams, etc.)Efficient typing and data entry skillsProfessional phone etiquette with the ability to handle difficult callers/clients, while providing excellent customer serviceAbility to work within a fast-paced, changing priority environmentSelf-motivated, with the initiative to prioritize and be self-directedRegular and punctual attendance is requiredAbility to communicate effectively, both verbally and in writingExcellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levelsAbility to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies and the AgencyAbility to successfully adhere to company policies and procedures, as well as maintain strict confidentialityWork ConditionsAbility to perform approximately 90% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequentlyAbility to lift up to 20 pounds, occasionallyRequires operation of a computer workstation, including keyboard and video displayAll requirements may be modified to reasonably accommodate physical or mental impairment