Worker's Compensation Office Assistant - Part Time

State of Wisconsin; Madison (WI); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Paid time off (prorated for hours)

Health insurance options

Retirement program

Well Wisconsin wellness program

Employee assistance program

Job summary

Department of Workforce Development in Madison, WI, is seeking a part-time Office Associate to support the Worker's Compensation Division. The role emphasizes accuracy, customer service, and clerical duties in a flexible 32-hour workweek.

Key responsibilities include filing, handling correspondence, providing information to the public, and assisting with drafting documents and transcripts. This role offers solid benefits and a path for growth within the state system.

Qualifications

• Performing basic office tasks (filing, data entry, mail processing, answering phones, or similar).
• Using Windows-based computers, including basic office software (e.g. word processing, spreadsheets, email, or similar).
• Providing a diverse array of services to meet customer needs (e.g. greeting visitors, answering questions, explaining processes, escalating issues).

Responsibilities

• Maintaining files.
• Monitoring and reviewing outgoing correspondence relating to Worker's Compensation claims.
• Providing information in person and by telephone to the general public.
• Providing technical support to the Worker's Compensation staff, including Administrative Law Judges.
• Providing support in drafting legal documents and files.
• Preparing verbatim transcripts from recordings of meetings.

Skills

Basic office tasks

Windows-based systems

Customer service

Job description

Introduction

Are you looking for a part‑time role with benefits? We are seeking a detail‑oriented team player with excellent communication skills to join our team in the Worker's Compensation Division!

The Department of Workforce Development (DWD) offers interesting and meaningful work with an employee‑friendly and inclusive work environment, work‑life balance, a casual office environment, flexibility, and many opportunities to grow your skills to find out why there's so much to love about working for Wisconsin.

This is a part‑time position (32 hours per week) with flexible scheduling options within core business hours (Monday - Friday 7:45 AM – 4:30 PM).

This position will be assigned to work in person at our downtown Madison location (201 E. Washington Ave.). Some remote work may be available in the future depending on business needs. Our office is located near a variety of restaurants and food carts, live music and events, the farmer's market, B-cycle rentals, lakefront parks, the Capital City bike path, and multiple bus routes.

This recruitment may be used to fill future similar vacancies (permanent, project or Limited Term).

Position Summary

Key Responsibilities Of This Position Include

• Maintaining files
• Monitoring and reviewing outgoing correspondence relating to Worker's Compensation claims
• Providing information in person and by telephone to the general public
• Providing technical support to the Worker's Compensation staff, including Administrative Law Judges
• Providing support in drafting legal documents and files
• Preparing verbatim transcripts from recordings of meetings

To learn more, please review the full position description.

Salary Information

Starting pay is $21.44 per hour, plus an exemplary benefits package:

• Generous paid time off (prorated for part‑time employees based on the number of hours worked), including vacation/personal time, holidays, and sick time that rolls over each year with no cap.
• Excellent and affordable health insurance options (2026 rates start at $45/month for single and $111/month for family coverage).
• Other great insurance options (dental, vision, life, and more).
• A top‑notch retirement program and optional tax advantaged 457 retirement savings plan.
• A Well Wisconsin program, offering wellness tools and rewards to employees and spouses.
• A free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services.

The classification title for this position is Office Associate (schedule 02, range 09). A 12‑month probationary period will be required. This position is not represented in a collective bargaining unit and is considered non‑exempt under the Fair Labor Standards Act.

Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment. Starting pay may vary for current state employees.

Job Details

Future remote work:

This position may offer some hybrid remote work in the future, depending on business needs. Employees with approved remote and hybrid‑remote work arrangements are generally expected to work within the state of Wisconsin. High‑speed internet access will be required to meet the needs of remote work. Remote work options are subject to change.

Criminal histories

We also consider all qualified applicants with criminal histories, consistent with applicable federal, state and local law. Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled.

Eligibility to work in United States

Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant completing the I‑9 upon hire.

Qualifications

Qualifications marked with an asterisk (*) below will be evaluated in the first step of the selection process. Additional qualifications may be evaluated in subsequent steps.

You Need To Have The Following Experience

• Performing basic office tasks (filing, data entry, mail processing, answering phones, or similar).
• Using Windows‑based computers, including basic office software (e.g. word processing, spreadsheets, email, or similar) in an academic or business setting.
• Providing a diverse array of services to meet customer needs (e.g. greeting visitors, answering questions, explaining processes, identifying and providing resources, escalating issues, etc.).

Any of the following experience would be nice to have:

• Working in a legal, insurance, or similar environment.
• Transcribing documents with technical, medical or legal terminology.
• Proofreading documents (e.g. letters, charts, manuals, or similar).
• Communicating with angry or upset customers in sensitive or high impact situations.

DWD values a diverse workforce and is an equal opportunity and affirmative action employer. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to applicants and employees with disabilities.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service‑connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non‑Competitive Appointment program.

Deadline to Apply

Application materials must be submitted by 11:59 PM (central standard time) on Tuesday, September 8th, 2026.