Workday Technical Analyst

NCL Bahamas Ltd.; Miami (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Workday Technical Analyst to design, develop, test, deploy, and support secure, scalable Workday solutions. You will own integrations, reporting, security, data conversion, and Core HCM while partnering across HR, IT, and finance in a large global environment.

The role requires translating business needs into technical designs, troubleshooting production issues, and ensuring data accuracy across Workday and connected systems.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, HR, Business Administration, or related field.
• 4+ years of Workday or HRIS/IT technical experience supporting integrations, reporting, security, data conversion, or related capabilities.
• Hands-on experience with Workday technologies (EIB, Core Connectors, Studio, RaaS, WWS, REST/SOAP APIs, XML, XSLT, JSON, SFTP).
• Experience with Workday reports and calculated fields; Excel data analysis; SQL preferred.

Responsibilities

• Serve as a technical SME for Workday HCM integrations, reporting, security, and data conversion.
• Design, build, configure, and maintain integrations using EIB.
• Support integrations across Core Connectors, Workday Studio, RaaS, WWS, APIs, and secure file transfer.
• Create and maintain technical design docs, data mappings, and operational procedures.
• Collaborate with stakeholders to translate business needs into scalable technical solutions.
• Plan and execute unit, system integration, regression, and user acceptance testing; manage defects.

Skills

Workday integration

Workday reporting

Workday security

HCM data management

Analytical skills

Education

Bachelor's Degree

Tools

ServiceNow

JIRA

Smartsheet

XML

XSLT

JSON

SFTP

Job description

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

The Workday Technical Analyst is a hands-on HR technology professional responsible for designing, developing, testing, deploying, and supporting secure, scalable Workday solutions. The role combines expertise in Workday integrations, reporting, security, data conversion, and Core HCM to maintain reliable data exchanges and improve the employee and manager experience. The ideal candidate can translate business requirements into technical designs, troubleshoot complex production issues, and partner effectively with People Excellence, Payroll, Finance, IT, security teams, vendors, and external consultants in a complex global enterprise environment.

POSITION RESPONSIBILITIES

• Serve as a technical subject matter expert for Workday HCM integrations, reporting, security, data conversion, and production support.
• Design, build, configure, and maintain integrations using Enterprise Interface Builder (EIB).
• Support integrations across varying solutions such as Core Connectors, Workday Studio, Report-as-a-Service (RaaS), Workday Web Services, REST/SOAP APIs, and secure file transfer methods.
• Create and maintain technical design documents, business process flow diagrams, data mappings, transformation rules, integration schedules, dependencies, error handling, and operational support procedures.
• Partners with Reporting and Analytics subject matter experts to troubleshoot and test Workday custom reports, advanced and matrix reports, calculated fields, dashboards, and data extracts that support operational, audit, and analytical needs.
• Partner with functional teams and business stakeholders to gather requirements, assess impacts, and translate business needs into scalable technical solutions.
• Plan and execute unit, system integration, regression, and user acceptance testing; prepare test cases and test data, document results, and manage defects through resolution.
• Support Workday implementations, tenant updates/releases, enhancements, data conversions, deployments, and post-production stabilization activities.
• Monitor scheduled integrations and production processes; triage incidents, perform root‑cause analysis, implement corrective actions, and communicate status in accordance with service‑level expectations.
• Validate inbound and outbound data for accuracy, completeness, reconciliation, and compliance across Workday and connected systems.
• Collaborate across Core HCM, Recruiting, Talent, Compensation, Benefits, Absence, Time Tracking, Payroll, Finance, and identity management processes.
• Maintain technical documentation, runbooks, configuration records, testing evidence, and audit‑ready support artifacts.
• Audit, SOX & Compliance Support consolidating audit evidence materials for project phases and ongoing Production Support activities to present to Audit panels in fulfillment of internal and external audit requests.
• Identify opportunities to automate manual processes, strengthen controls, improve maintainability, and enhance system performance and user experience.
• Provide knowledge transfer and technical guidance to analysts, support teams, and business partners.
• Perform other duties as assigned.

QUALIFICATIONS

• DEGREE TYPE: Bachelor's Degree
• FIELD(S) OF STUDY: Information Systems, Computer Science, Human Resources, Business Administration, or a related field.

EXPERIENCE

• 4+ years of Workday or HRIS/IT technical experience supporting integrations, reporting, security, data conversion, or related platform capabilities.
• Hands‑on experience with Workday integration technologies such as EIB, Core Connectors, Workday Studio, RaaS, Workday Web Services, REST/SOAP APIs, XML, XSLT, JSON, and SFTP.
• Experience with Workday reports and calculated fields and analyzing data using Microsoft Excel; SQL experience is strongly preferred.
• Working knowledge of Workday Core HCM, business process framework, organization structures, foundational data, and security concepts.
• Experience supporting the full solution lifecycle, including requirements, design, build, testing, deployment, documentation, monitoring, and production support.
• Strong analytical, troubleshooting, data validation, and root‑cause analysis skills with high attention to accuracy and detail.
• Ability to communicate complex technical concepts clearly to technical and non‑technical stakeholders and manage multiple priorities independently.
• Experience with ticketing and delivery tools such as ServiceNow, JIRA, or Smartsheet and with Agile or Waterfall methodologies.

COMPETENCIES & SKILLS

• Workday Pro certification or equivalent
• Workday integration, reporting, security, or HCM training desired.
• Experience supporting Workday in a publicly traded, global organization with a large and diverse workforce preferred.
• Experience integrating Workday with payroll, benefits, finance, recruiting, timekeeping, identity management, and third‑party vendor systems preferred.
• Knowledge of data governance, privacy, audit controls, and secure integration design preferred.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We’re thrilled you’re here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you’re in the right place! We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We’re excited to learn more about your background and experiences, and to see where this journey might take us together. Please introduce yourself and let’s get connected Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company. If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you!

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036.

To learn more about our brands, please visit: https://www.nclhltd.com/brands Norwegian Cruise Line https://youtu.be/_xCrwYz_7e8 Oceania Cruises https://youtu.be/E_aptk9QNvE Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc