Workday Technical Analyst

Norwegian Cruise Line Group Italy S.r.l.; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a hands-on Workday Technical Analyst to design, develop, test, deploy, and support secure, scalable Workday solutions across global HR systems.

The role emphasizes integrations, reporting, security, data conversion, and Core HCM, aligned with cross-functional collaboration with People Excellence, Payroll, Finance, IT, and external consultants.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, HR, Business Admin or related field.

Responsibilities

• Serve as a technical SME for Workday HCM integrations, reporting, security, data conversion, and production support.
• Design, build, configure, and maintain integrations using EIB.
• Support integrations across Core Connectors, Workday Studio, RaaS, Workday Web Services, REST/SOAP APIs, and secure file transfer methods.
• Create and maintain technical design docs, data mappings, and operational procedures.
• Partner with Reporting/Analytics to test Workday reports, dashboards, and data extracts.

Skills

Workday integrations

Data analysis

Stakeholder communication

Troubleshooting

Testing & QA

Education

Bachelor's Degree

Tools

Workday Studio

EIB

Core Connectors

RaaS

REST/SOAP APIs

XML

JSON

SFTP

Job description

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

The Workday Technical Analyst is a hands-on HR technology professional responsible for designing, developing, testing, deploying, and supporting secure, scalable Workday solutions. The role combines expertise in Workday integrations, reporting, security, data conversion, and Core HCM to maintain reliable data exchanges and improve the employee and manager experience.

The ideal candidate can translate business requirements into technical designs, troubleshoot complex production issues, and partner effectively with People Excellence, Payroll, Finance, IT, security teams, vendors, and external consultants in a complex global enterprise environment.

POSITION RESPONSIBILITIES

• Serve as a technical subject matter expert for Workday HCM integrations, reporting, security, data conversion, and production support.
• Design, build, configure, and maintain integrations using Enterprise Interface Builder (EIB).
• Support integrations across varying solutions such as Core Connectors, Workday Studio, Report-as-a-Service (RaaS), Workday Web Services, REST/SOAP APIs, and secure file transfer methods.
• Create and maintain technical design documents, business process flow diagrams, data mappings, transformation rules, integration schedules, dependencies, error handling, and operational support procedures.
• Partners with Reporting and Analytics subject matter experts to troubleshoot and test Workday custom reports, advanced and matrix reports, calculated fields, dashboards, and data extracts that support operational, audit, and analytical needs.
• Partner with functional teams and business stakeholders to gather requirements, assess impacts, and translate business needs into scalable technical solutions.
• Plan and execute unit, system integration, regression, and user acceptance testing; prepare test cases and test data, document results, and manage defects through resolution.
• Support Workday implementations, tenant updates/releases, enhancements, data conversions, deployments, and post-production stabilization activities.
• Monitor scheduled integrations and production processes; triage incidents, perform root-cause analysis, implement corrective actions, and communicate status in accordance with service-level expectations.
• Validate inbound and outbound data for accuracy, completeness, reconciliation, and compliance across Workday and connected systems.
• Collaborate across Core HCM, Recruiting, Talent, Compensation, Benefits, Absence, Time Tracking, Payroll, Finance, and identity management processes.
• Maintain technical documentation, runbooks, configuration records, testing evidence, and audit-ready support artifacts.
• Audit, SOX & Compliance Support consolidating audit evidence materials for project phases and ongoing Production Support activities to present to Audit panels in fulfillment of internal and external audit requests.
• Identify opportunities to automate manual processes, strengthen controls, improve maintainability, and enhance system performance and user experience.
• Provide knowledge transfer and technical guidance to analysts, support teams, and business partners.
• Perform other duties as assigned.

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Information Systems, Computer Science, Human Resources, Business Administration, or a related field.

EXPERIENCE

• 4+ years of Workday or HRIS/IT technical experience supporting integrations, reporting, security, data conversion, or related platform capabilities.
• Hands-on experience with Workday integration technologies such as EIB, Core Connectors, Workday Studio, RaaS, Workday Web Services, REST/SOAP APIs, XML, XSLT, JSON, and SFTP.
• Experience with Workday reports and calculated fields and analyzing data using Microsoft Excel; SQL experience is strongly preferred.
• Working knowledge of Workday Core HCM, business process framework, organization structures, foundational data, and security concepts.
• Experience supporting the full solution lifecycle, including requirements, design, build, testing, deployment, documentation, monitoring, and production support.
• Strong analytical, troubleshooting, data validation, and root-cause analysis skills with high attention to accuracy and detail.
• Ability to communicate complex technical concepts clearly to technical and non-technical stakeholders and manage multiple priorities independently.
• Experience with ticketing and delivery tools such as ServiceNow, JIRA, or Smartsheet and with Agile or Waterfall methodologies.

COMPETENCIES & SKILLS

• Workday Pro certification or equivalent Workday integration, reporting, security, or HCM training desired.
• Experience supporting Workday in a publicly traded, global organization with a large and diverse workforce preferred.
• Experience integrating Workday with payroll, benefits, finance, recruiting, timekeeping, identity management, and third-party vendor systems preferred.
• Knowledge of data governance, privacy, audit controls, and secure integration design preferred.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY

• At a Glance
• Brand Overview
• Norwegian Cruise Line
• Oceania Cruises
• Regent Seven Seas Cruises

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.