Workday Functional Consultant (PATT)

Syssero®, A Rotation Digital Company; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Syssero®, A Rotation Digital Company seeks a Functional Consultant to guide Workday deployments as a SME across Core HCM, Absence, Time Tracking, Payroll and more. You will advise, configure, document, test, and train clients to ensure timely, accurate results that meet client needs.

In this role you will manage several engagements concurrently, perform requirements gathering, fit/gap analyses, data conversion, testing, and deployment activities while maintaining strong client relationships.

Qualifications

• Bachelor's degree and 3-5 years Workday experience or equivalent.
• 3+ Workday areas of experience in HCM, Benefits, Recruiting, Talent, Learning, Payroll or Time Tracking.

Responsibilities

• Performs duties as the functional consultant on Workday projects with in-depth knowledge of multiple Workday areas.
• Work directly with clients to research, troubleshoot, and resolve configuration issues or implement new functionality.
• Analyze, develop, and document complex Workday requirements and processes.
• Manage case queue and resolve client issues quickly within SLAs.
• Lead data requirements sessions, data conversion, testing, and training activities.

Skills

Workday expertise

Client communication

Analytical thinking

Training delivery

Time management

Education

Bachelor's degree

Tools

Workday Studio

Web services

3rd party APIs

Pivot tables

Job description

The Functional Consultant (PATT) will serve as a functional SME in the deployment of Workday solutions by advising, designing, configuring, documenting, and testing to ensure that issue resolution and/or projects are accomplished within the prescribed time frame and meet the specific needs of the client. A mix of consultative skills, business knowledge, technical expertise, and collaboration is needed to effectively achieve successful client results. The consultant will be a SME in at least 4 functional areas within Workday (including Payroll, Absence, and Time Tracking) and should be able to balance multiple clients or projects at the same time. The employee will demonstrate an overall average rating of 3 or higher in interpersonal skills defined below.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs duties as the functional consultant on Workday projects, by demonstrating in-depth knowledge and expertise of several Workday functional areas, such as Core HCM, Benefits, Compensation, Talent, Absence, Time Tracking, Integrations, Security, Data Conversion, Payroll, etc.
• Work directly with clients to research, troubleshoot, and resolve configuration issues or implementation of new functionality
• Prove ability to successfully analyze, develop, implement, and document complex Workday requirements and processes
• Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with service level agreements
• Display expertise and experience with aspects of Workday implementation modules, including requirements gathering, fit or gap analysis, functional design documentation, user acceptance testing, training and deployment activities
• Effectively manage, prioritize and accelerate client issues as required
• Possess sound analytical problem‑solving and documentation skills
• Manage multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner with little supervision
• Demonstrate ability to provide training and knowledge transfer on the Workday solution to clients through training sessions, development of work instructions, job aids, and other collateral
• Analyze and recommend continued process improvements, implementations best practices and system enhancements to support clients, business strategies and operational needs, including proactive review of existing implementations against industry best practices
• Lead or participate in data requirements / process design sessions, data conversion, proof‑of‑concept, data analysis, audit compliance, testing, end‑user and training
• Provide business analysis and requirements gathering skills with proven ability to think outside the box and find solutions to complex business problems
• Excellent oral and written communication skills and interpersonal skills, delivering to internal team, functional and management audiences, as well as to external clients
• Display practical experience gained on Workday implementation projects or Workday end user experience
• Proven ability of strong analytical mindset and usage of analytics and reporting tools (e.g. pivot tables)
• Demonstrate ability to proactively and effectively forecast client workload for resource planning, as well as timely completion of forecasts and weekly timesheets
• Demonstrate ability to set, manage, and meet expectations and deadlines, internally and with clients
• Understand the importance of client satisfaction and apply it in the process of servicing the client
• Determine client needs
• Display strong consulting skills, handling customer expectations

Requirements:

• Functional Workday Experience: 3+ areas of experience in HCM, Benefits, Recruiting, Talent, Learning, Payroll, Compensation, Advanced Compensation, Time Tracking, Absence, etc.
• Education and experience: Bachelor’s degree from four-year College or university, 3-5 years related experience and/or training; or equivalent combination of education and experience.
• Years of Workday Experience: 3+ years
• Workday Implementation Experience: 2+ years
• Workday Experience: Applied experience with partner solutions and follow documentation (ex, HireRight, SSO), Workday Studio as well as work with Web services and 3rd party API’s within Workday
• Work authorization/security clearance requirements: Must be authorized to work in the United States.