Workday Case Management Lead — Employee Services (Hybrid)

Wayne-Sanderson Farms; Oakwood (GA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Wayne-Sanderson Farms is seeking an Employee Services Manager to lead a dedicated team to enhance the employee experience. This hybrid role combines hands-on expertise in Workday, particularly in Workday Case Management, with leadership skills to manage and improve HR operations.

Responsibilities include coaching a team, managing workflows, and acting as an escalation point for complex issues. Ideal candidates will have a strong background in HR shared services and excellent communication skills.

Qualifications

• Strong, hands-on experience with Workday, specifically Workday Case Management.
• Proven experience leading and developing a team in HR shared services.
• Strong problem-solving skills and customer-focused mindset.

Responsibilities

• Lead, coach, and develop a team of Employee Services representatives.
• Oversee day‐to‐day operations of the employee services function.
• Manage and improve workflows within Workday Case Management.
• Serve as an escalation point for complex employee issues.
• Monitor team performance and identify opportunities for improvement.

Skills

Strong experience with Workday

Team leadership and development

Problem-solving skills

Excellent communication skills

Customer-focused mindset

Job description

Wayne-Sanderson Farms is seeking an Employee Services Manager to lead a dedicated team to enhance the employee experience. This hybrid role combines hands-on expertise in Workday, particularly in Workday Case Management, with leadership skills to manage and improve HR operations.

Responsibilities include coaching a team, managing workflows, and acting as an escalation point for complex issues. Ideal candidates will have a strong background in HR shared services and excellent communication skills.