Workday AMS: Strategic Client Success Manager

Huron; Oregon; Híbrido; USD 135.000 - 165.000; Tempo integral

Benefícios oferecidos por esta vaga

Annual incentive program

Medical, dental and vision coverage

Resumo da vaga

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. The Application Managed Services - Workday Client Success Manager is responsible for leading client relationships, service delivery excellence, and team performance across Workday AMS engagements.

This role serves as a trusted advisor to clients, ensuring contractual commitments, SLAs, and business outcomes are met.

Qualificações

• 5+ years in administering, supporting, or managing cloud-based enterprise apps, with Workday preferred.
• Workday implementation or post-implementation (AMS, optimization, or support) experience.
• Strong understanding of managed services delivery models, SLAs, and ITIL.
• Experience supporting client engagements, renewals, and RFP responses in a professional services environment.
• Excellent communication and interpersonal skills for building trusted client relationships.

Responsabilidades

• Serve as the primary contact for managed services clients and build long-term partnerships.
• Advise clients on Workday best practices, new features, releases, and optimization opportunities.
• Lead governance activities like QBRs and roadmap discussions aligned to client objectives.
• Oversee end-to-end delivery of Workday AMS engagements, ensuring SLAs and quality standards.
• Monitor metrics like response times, uptime, backlog health, and customer satisfaction; address risks.

Conhecimentos

Workday

ITIL

Client relationships

Service delivery

Formação

Bachelor's degree in business administration or Information Technology

Ferramentas

Workday AMS tools

Descrição da vaga

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. The Application Managed Services - Workday Client Success Manager is responsible for leading client relationships, service delivery excellence, and team performance across Workday AMS engagements.

This role serves as a trusted advisor to clients, ensuring contractual commitments, SLAs, and business outcomes are met.