Senior Workday AMS Client Success Manager

Huron; United States; Remoto; USD 135.000 - 165.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k) plan with generous employer-m=:

Employee stock purchase plan

Paid Time Off

Parental leave and adoption assistance

Medical, dental, and vision coverage

Wellness program

Resumo da vaga

Huron is seeking an Application Managed Services - Workday Client Success Manager to lead client relationships, ensure service delivery excellence, and drive team performance across Workday AMS engagements. You will act as a trusted advisor, guiding clients on best practices, releases, and optimization opportunities while ensuring SLAs and contractual commitments are met.

The role involves governance activities, performance reviews, and collaboration with sales and legal teams to align contracts

Qualificações

• 5+ years of experience administering, supporting, or managing cloud-based enterprise application systems, with a strong preference for Workday implementation and/or post-implementation (AMS) experience.
• Strong understanding of managed services delivery models, SLAs, and ITIL frameworks.
• Experience supporting client engagements, account management, renewals, and RFP responses in a professional services or consulting environment.
• Excellent communication and interpersonal skills, with the ability to build trusted relationships with clients and internal stakeholders.
• Bachelor’s degree in business administration, Information Technology, or a related field (or equivalent practical experience).

Responsabilidades

• Serve as the primary point of contact and escalation for managed services clients, building trusted, long-term partnerships.
• Act as a strategic advisor, guiding clients on Workday best practices, new features, releases, and optimization opportunities.
• Lead client governance activities, including regular check-ins, QBRs, and roadmap discussions aligned to client objectives.
• Oversee end-to-end delivery of Workday managed services engagements, ensuring adherence to SLAs, quality standards, and contractual obligations.
• Monitor service performance metrics such as response times, service uptime, backlog health, and customer satisfaction; proactively address risks or deviations.
• Ensure appropriate resourcing, workload balancing, and skills alignment to meet client and contractual needs.
• Contribute to the sales cycle by supporting RFP responses, renewals, expansions, SOWs, and change orders.
• Partner with sales, account leadership, and legal teams to ensure contracts align with delivery capabilities and client expectations.
• Prepare and present regular performance and financial reports to clients and internal stakeholders, highlighting key metrics, outcomes, and improvement areas.

Conhecimentos

Workday AMS experience

Client relationship management

ITIL knowledge

Excellent communication

Formação

Bachelor's degree in business administration or IT

Descrição da vaga

Huron is seeking an Application Managed Services - Workday Client Success Manager to lead client relationships, ensure service delivery excellence, and drive team performance across Workday AMS engagements. You will act as a trusted advisor, guiding clients on best practices, releases, and optimization opportunities while ensuring SLAs and contractual commitments are met.

The role involves governance activities, performance reviews, and collaboration with sales and legal teams to align contracts