Workday Client Success Manager | AMS Leader

Huron; United States; Remoto; USD 135.000 - 165.000; Tempo integral

Resumo da vaga

Huron is a global consultancy helping clients grow, transform, and innovate with strategic insight and operating model excellence. The Applications Managed Services - Workday Client Success Manager leads client relationships, service delivery, and team performance across Workday AMS engagements, ensuring contractual commitments and SLAs are met while identifying opportunities for optimization and growth.

The role requires 5+ years of cloud-based enterprise app experience, notably Workday, and a

Qualificações

• 5+ years of experience administering, supporting, or managing cloud-based enterprise application systems, with a strong preference for Workday
• Workday implementation and/or post-implementation (AMS, optimization, or support) experience
• Strong understanding of managed services delivery models, service level agreements (SLAs), and ITIL frameworks
• Demonstrated experience supporting client engagements, renewals, and RFP responses in a professional services or consulting environment
• Excellent communication and interpersonal skills, with the ability to build trusted relationships with clients and internal stakeholders

Responsabilidades

• Serve as the primary point of contact for managed services clients, building trusted, long-term partnerships
• Act as a strategic advisor on Workday best practices, releases, and optimization opportunities
• Lead client governance activities, including QBRs and roadmap discussions aligned to client objectives
• Oversee end-to-end delivery of Workday managed services engagements, ensuring SLAs and contractual obligations
• Monitor service performance metrics and address risks or deviations
• Ensure appropriate resourcing and workload balancing to meet needs
• Contribute to the sales cycle by supporting RFP responses, renewals, expansions, and SOWs
• Partner with sales and legal teams to align contracts with delivery capabilities
• Prepare and present regular performance and financial reports to clients and internal stakeholders

Conhecimentos

Cloud-based enterprise apps

Workday experience

Managed services & SLAs

Client engagements & RFPs

Excellent communication

Formação

Bachelor’s degree in business administration or information technology

Descrição da vaga

Huron is a global consultancy helping clients grow, transform, and innovate with strategic insight and operating model excellence. The Applications Managed Services - Workday Client Success Manager leads client relationships, service delivery, and team performance across Workday AMS engagements, ensuring contractual commitments and SLAs are met while identifying opportunities for optimization and growth.

The role requires 5+ years of cloud-based enterprise app experience, notably Workday, and a