Workday Client Success Manager - AMS

Huron; Oregon; Hybrid; USD 135,000 - 165,000; Full time

Benefits offered by this job

Annual incentive program

Medical, dental and vision coverage

Job summary

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. The Application Managed Services - Workday Client Success Manager is responsible for leading client relationships, service delivery excellence, and team performance across Workday AMS engagements.

This role serves as a trusted advisor to clients, ensuring contractual commitments, SLAs, and business outcomes are met.

Qualifications

• 5+ years in administering, supporting, or managing cloud-based enterprise apps, with Workday preferred.
• Workday implementation or post-implementation (AMS, optimization, or support) experience.
• Strong understanding of managed services delivery models, SLAs, and ITIL.
• Experience supporting client engagements, renewals, and RFP responses in a professional services environment.
• Excellent communication and interpersonal skills for building trusted client relationships.

Responsibilities

• Serve as the primary contact for managed services clients and build long-term partnerships.
• Advise clients on Workday best practices, new features, releases, and optimization opportunities.
• Lead governance activities like QBRs and roadmap discussions aligned to client objectives.
• Oversee end-to-end delivery of Workday AMS engagements, ensuring SLAs and quality standards.
• Monitor metrics like response times, uptime, backlog health, and customer satisfaction; address risks.

Skills

Workday

ITIL

Client relationships

Service delivery

Education

Bachelor's degree in business administration or Information Technology

Tools

Workday AMS tools

Job description

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

Join our team as the expert you are now and create your future.The Application Managed Services - Workday Client Success Manager is responsible for leading client relationships, service delivery excellence, and team performance across Workday Application Managed Services (AMS) engagements. This role serves as a trusted advisor to clients, ensuring contractual commitments, service level agreements (SLAs), and business outcomes are consistently met while identifying opportunities for optimization, growth, and continuous improvement.

Key Responsibilities

• Serve as the primary point of contact and escalation for managed services clients, building trusted, long‑term partnerships.
• Act as a strategic advisor, guiding clients on Workday best practices, new features, releases, and optimization opportunities.
• Lead client governance activities, including regular check‑ins, Quarterly Business Reviews (QBRs), and roadmap discussions aligned to client business objectives.
• Oversee end‑to‑end delivery of Workday managed services engagements, ensuring adherence to SLAs, quality standards, and contractual obligations.
• Monitor service performance metrics such as response times, service uptime, backlog health, and customer satisfaction; proactively address risks or deviations.
• Ensure appropriate resourcing, workload balancing, and skills alignment to meet client and contractual needs.
• Contribute to the sales cycle by supporting RFP responses, renewals, expansions, Statements of Work (SOWs), and change orders related to managed services.
• Partner with sales, account leadership, and legal teams to ensure contracts align with delivery capabilities and client expectations.
• Prepare and present regular performance and financial reports to clients and internal stakeholders, highlighting key metrics, outcomes, and improvement areas.

Qualifications

• 5+ years of experience administering, supporting, or managing cloud‑based enterprise application systems, with a strong preference for Workday
• Workday implementation and/or post‑implementation (managed services, AMS, optimization, or support) experience
• Strong understanding of managed services delivery models, service level agreements (SLAs), and ITIL frameworks
• Demonstrated experience supporting client engagements, account management, renewals, and RFP responses in a professional services or consulting environment
• Excellent communication and interpersonal skills, with the ability to build trusted relationships with clients and internal stakeholders
• Bachelor’s degree in business administration, Information Technology, or a related field (or equivalent practical experience)

Nice to Have

• Workday certification(s) in functional and/or technical areas
• ITIL or other relevant service management certifications

Salary & Benefits

The estimated base salary range for this job is $135,000 - $165,000 (USD). The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel.

This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $162,000 - $198,000 (USD). The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Position Level

Manager

Country

United States of America