Work Study, Student Engagement Center

Santa Fe College; Gainesville (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Santa Fe College in Gainesville seeks an Educational Aide to support the Student Engagement Center. You will greet students, answer inquiries, route calls, and connect individuals with campus resources, programs, and opportunities.

Hours follow 8:00 AM–6:00 PM, Monday through Friday, with occasional evenings or weekends as needed. The role requires a current SF student, good academic standing, and a GPA of 2.5 or higher; a background check will be conducted.

Qualifications

• Must be a currently enrolled Santa Fe College student taking six or more credit hours.
• A criminal background check will be conducted. Must maintain a 2.5 GPA.

Responsibilities

• Greet, respond to, and direct students in the Engagement Center.
• Accept, screen, and route telephone calls concerning activities and operations of the office.
• Connect students with opportunities and resources on campus.
• Support Center activities and programs; monitor activities and equipment and assist with enforcement of rules and policies.
• Provide service excellence through courteous, informed, accessible, and professional engagement.
• Perform other duties as assigned.

Skills

Multicultural environment

Adaptability to change

Communication

Customer service

Ethics

Organization & time management

Microsoft Office

Detail oriented

Multi-task

Tools

Microsoft Office

Job description

Job Description Summary

The Student Engagement Center promotes involvement and development of individual students and student-run organizations. Hours for educational aides will be selected primarily from the hours of 8:00 AM – 6:00 PM, Monday – Friday with occasional evening or weekend hours potentially made available as needed.

Job Description

Responsibilities and Duties Include:

• Provides a professional, helpful, and welcoming atmosphere by greeting, responding to, and directing students in the Engagement Center.
• Accepts, screens, and routes telephone calls concerning activities and operations of the office, directing inquiries as appropriate and/or providing information.
• Connects students with opportunities and resources on campus.
• Supports Center activities and programs; Monitor activities and equipment and assist with enforcement of rules and policies.
• Provides service excellence through courteous, informed, accessible, and professional engagement.
• Performs other duties as assigned.

QUALIFICATIONS

Required: The Educational Aide must be a currently enrolled Santa Fe College student, in good academic standing, taking six (6) or more credit hours.

Additional Requirements: A criminal background check will be conducted. Must maintain a 2.5 GPA.

General Knowledge, Skills and Abilities

• Ability to work successfully in a multi-cultural environment.
• Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
• Detail Oriented - Proven accuracy and attention to detail.
• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo.

Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: [e-mail].

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.