Work-Study Peer Assistant: Financial Aid Support

VILLANOVA UNIVERSITY; Rosemont (PA); On-site; USD 14,000 - 17,000; Full time

Job summary

Villanova University is seeking a Peer Assistant to provide customer service and clerical support in the Office of Financial Aid. You will answer phones, return messages, greet visitors, and help with general financial aid questions. Training on scanning documents will be provided.

Eligibility requires FEDERAL Work-Study. Dress professionally, arrive on time for shifts, and maintain confidentiality while assisting students and families during fall, winter, and spring terms.

Qualifications

• FEDERAL Work Study eligibility required.
• Professional attire expected for office setting.
• Arrive on time for shifts and arrange replacements when needed.

Responsibilities

• Answer phones and return calls to students and parents.
• Greet visitors to the office and answer general financial aid questions.
• Respond to emails and train on scanning documents.

Skills

Customer service

Phone support

Clerical tasks

Tools

Microsoft Office

Job description

Villanova University is seeking a Peer Assistant to provide customer service and clerical support in the Office of Financial Aid. You will answer phones, return messages, greet visitors, and help with general financial aid questions. Training on scanning documents will be provided.

Eligibility requires FEDERAL Work-Study. Dress professionally, arrive on time for shifts, and maintain confidentiality while assisting students and families during fall, winter, and spring terms.