Peer Assistant

VILLANOVA UNIVERSITY; Rosemont (PA); On-site; USD 14,000 - 17,000; Full time

Job summary

Villanova University is seeking a Peer Assistant to provide customer service and clerical support in the Office of Financial Aid. You will answer phones, return messages, greet visitors, and help with general financial aid questions. Training on scanning documents will be provided.

Eligibility requires FEDERAL Work-Study. Dress professionally, arrive on time for shifts, and maintain confidentiality while assisting students and families during fall, winter, and spring terms.

Qualifications

• FEDERAL Work Study eligibility required.
• Professional attire expected for office setting.
• Arrive on time for shifts and arrange replacements when needed.

Responsibilities

• Answer phones and return calls to students and parents.
• Greet visitors to the office and answer general financial aid questions.
• Respond to emails and train on scanning documents.

Skills

Customer service

Phone support

Clerical tasks

Tools

Microsoft Office

Job description

Peer Assistant

Posting Details

Position Information Posting Number: 20260359V Position Title: Peer Assistant Posting Type Student Hours/week: 10 Eligibility: Work Study ONLY Semester 2026-2027 Academic Year Location Kintsuba Hall Detailed Work Schedule Must have FEDERAL WORK - STUDY eligibility (not just student employment) Work Hours: Hours Available: any time onTuesdays: 12:00 – 4:30; Thursdays 12:00 – 4:30; Fridays any time between 8:30 a.m. and 4:30 p.m. Number of positions: 3 Department: 295-Office of Financial Assistance Contact Name: Marykay Klara Contact Phone/Extension: 610-519-7933

Position Summary

Job Description Summary: Provide support in key areas of customer service and clerical assistance for the office. Duties include: answering phones & returning calls to students and parents, retrieving phone messages from voice mail, greeting visitors to the office and answering general financial aid questions for students and parents; responding to office’s email messages; scanning (will train)

Requirements

• Only students who have FEDERAL Work-Study as part of their aid package may apply.
• Wear appropriate attire for office setting.
• Arrive on/time for shift schedule and obtain a replacement from other office Peers if unable to work a shift.

Additional Information

• Able to work during fall, winter and spring breaks preferred but not required.
• Discreet confidentiality a must.

Physical Demands Summary

Wage Rate: $10.00 per hour Posting Detail Information Closing Date (11:59pm ET): Open Until Filled Yes