Work Study IT Endpoint Services Assistant

Bridgewater Bagel & Coffee; Bridgewater (MA); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Flexible hours

Relevant experience in IT support

Ability to learn new technical skills

Job summary

Bridgewater Bagel & Coffee is seeking student employees to provide IT support at Bridgewater State University. Responsibilities include troubleshooting technical issues for faculty, staff, and students, as well as assisting with equipment in classrooms. Ideal candidates are Bridgewater State undergraduate students with strong customer service skills and a passion for technology.

Work includes providing assistance with various technical issues, maintaining equipment, and ensuring high levels of customer satisfaction. This role pays $15.00 per hour and requires a commitment of at least six credits for the Fall semester.

Qualifications

• Must be registered for a minimum of six credits for Fall 2026 semester.
• Must have Work Study award in your financial aid package.

Responsibilities

• Provide in-person technical support to faculty, staff, and students.
• Assist customers with account logins and password resets.
• Fix printer issues and install software.

Skills

Customer service skills

Technical troubleshooting

Detail-oriented

Punctuality

Audiovisual skills

Education

Bridgewater State University undergraduate student

Tools

Office 365

Windows OS

Mac OS

Chrome

Blackboard

Job description

Special Instructions for more details.

For additional information about this position or for a status update of your application, please contact: Eric Feibel
[e-mail]

Department Information IT Endpoint Services manages end-user data and software applications assuring accessibility at any time, from any place, and from a secure and reliable BSU‑issued endpoint device.

Position Information Student employees will be trained to troubleshoot a variety of account and computer issues such as:

• Providing in person technical support to faculty, staff, and students
• Assisting customers with logging into their accounts or password resets
• Fixing printer issues
• Installing software
• Assisting with the laptop loaner program

You may be assigned to assist with the support of audio‑visual equipment in campus classrooms and meeting spaces. Students are to respond to the classroom to provide immediate assistance and resolution. Tickets and reports are to be updated accordingly.

Additional responsibilities include:

• Troubleshooting technical problems
• Documenting, testing, uninstalling and reinstalling new computers
• Other projects as assigned

Ongoing maintenance and testing of equipment is also required to prevent classroom interruption. It is mandatory to maintain integrity of assigned accounts, access, and permissions. A respectful and professional attitude is also expected.

Beyond the training, you will be part of a team that plays a critical role in the daily IT operations on the BSU Campus. You may be at the IT Service desk and/or in the field.

Eligibility Requirements

• Must be a Bridgewater State University undergraduate student registered for a minimum of six credits for the Fall 2026 semester.
• Must have Work Study award in your financial aid package.

Preferred Qualifications

• Must be punctual, reliable and detail‑oriented.
• Excellent customer service skills.
• Strong technical, audiovisual, troubleshooting, writing and multimedia skills.
• Maintain a good academic standing.
• Ability to work independently and to learn quickly.
• Knowledge of:
  • Office 365 (Word, Excel, PowerPoint, Outlook)
  • Chrome, Edge, Safari
  • Operating Systems (Windows, Mac, Chrome)
  • Blackboard
  • InfoBear
  • Anti‑virus software
  • Navigating BSU Website
  • Software Support
  • Printer Support

Physical Demands

Ability to lift 25 pounds.

Special Conditions for Eligibility

Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E‑Verify employer.

EEO Statement

Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy‑related condition or any other characteristic protected by law.

Hourly Rate

$15.00

Posting Number

Stu05932P

Close Date

09/18/2026

Special Instructions to Applicants

For additional information about this position or for a status update of your application, please contact: Eric Feibel
[e-mail]

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you a Bridgewater State University undergraduate student enrolled in a degree program registered for at least six credits?
  • Yes
  • No
• * Work Study is a requirement for this position. Students who meet certain financial criteria may be awarded Work Study through financial aid. Have you been awarded Work Study as part of your financial aid package?
  • Yes
  • No
• * Please provide the dollar amount of your Work Study award. This information is available in your financial aid package. If you need to verify, please contact your Financial Aid Counselor or the Financial Aid Office at 508-531-1341 or [e-mail]
  (Open Ended Question)
• * Have you ever worked on campus before?
  • Yes
  • No
• * Please provide the days and hours you would be available to work. Hours must be outside of your scheduled class times.
  (Open Ended Question)