Work Management Specialist

AccruePartners; Southern Pines (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hands-on utility experience

Hybrid schedule after 90 days

Exposure to work management systems

Cross-functional collaboration

Job summary

AccruePartners is seeking a proactive Work Management Coordinator based in Southern Pines, NC. The role is onsite with a planned transition to a hybrid schedule after 90 days, supporting daily field operations, scheduling, and coordination with crews, contractors, and support teams.

The ideal candidate has 1–2+ years in work management or related operational roles, with strong organizational and communication skills and proficiency in Microsoft Office.

Qualifications

• Experience in work management, scheduling, dispatching or field operations is desirable.
• Strong communication and coordination with diverse teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive in ensuring labor, materials, tools, and permits are available before field work.

Responsibilities

• Coordinate daily and weekly field activities and ensure crews have labor, materials, tools, equipment, permits, and documentation.
• Develop and maintain daily and weekly work plans and schedules based on priorities and available resources.
• Track work orders through execution and address barriers or delays.
• Serve as a key liaison between field resources, supervisors, contractors, operations, maintenance, engineering, and support teams.
• Use work management applications to distribute work, schedule resources, and monitor completion.
• Support emergency and storm restoration activities and after-hours readiness.

Skills

Organization

Communication

Customer service

Problem-solving

Team collaboration

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

THE TEAM YOU WILL BE JOINING

A large, well-established utility and infrastructure organization supporting critical electric distribution, field operations, maintenance, and reliability initiatives.

THE TEAM YOU WILL BE JOINING

A large, well-established utility and infrastructure organization supporting critical electric distribution, field operations, maintenance, and reliability initiatives.

A highly collaborative work management environment partnering closely with field operations, maintenance, engineering, supervisors, contractors, and other support teams.

A team responsible for coordinating daily and weekly field activities and ensuring crews have the labor, materials, tools, equipment, permits, and documentation needed to successfully complete their work.

An organization with established work management processes, safety standards, regulatory requirements, and structured operating procedures.

An opportunity to play an important role in supporting reliable day-to-day operations as well as emergency and storm restoration activities.

LOCATION

Based in Southern Pines, North Carolina.

Initial schedule is onsite Monday–Friday from 6:30 AM–3:00 PM.

After the first 90 days, the position transitions to a hybrid schedule with Monday, Wednesday, and Thursday in the office and Tuesday and Friday remote.

After-hours and weekend availability is required when supporting emergency and storm restoration efforts.

What They Offer You

The opportunity to gain hands‑on experience within a large‑scale utility and electric distribution environment.

Direct exposure to work management, field operations, maintenance planning, scheduling, dispatching, materials coordination, and emergency restoration activities.

The opportunity to work closely with field crews, supervisors, contractors, operations, maintenance, engineering, and other support functions.

A role where you can build valuable experience coordinating work from initial planning and scheduling through field execution and completion.

Exposure to established work management systems and processes used to distribute work, schedule resources, monitor work orders, and support operational reliability.

An excellent opportunity for someone coming from utilities, telecommunications, outside plant, low voltage, field service, maintenance, dispatch, or another operational environment to expand their experience within utility distribution.

WHY THIS ROLE IS IMPORTANT

Supports the end‑to‑end execution of operational and maintenance work across assigned facilities and service areas.

Helps create barrier‑free job plans by ensuring labor, materials, equipment, tools, permits, and required documentation are available before work reaches the field.

Develops and maintains daily and weekly work plans and schedules based on priorities, available resources, skills, materials, and equipment.

Tracks work orders through execution, identifies potential barriers or delays, and helps resolve or escape issues that could impact successful completion.

Serves as a key point of coordination between field resources, supervisors, contractors, operations, maintenance, engineering, and support teams.

Uses work management applications to distribute work, schedule resources, update activities, and track work through completion.

Supports materials, inventory, and equipment readiness to help field teams execute work efficiently.

Helps ensure work is completed safely and in accordance with EHS standards, company policies, operating procedures, and regulatory requirements.

Provides critical emergency and storm restoration support, including dispatching, emergency locates, meter updates, ETOR updates, oil spill reporting, and work completion activities.

Supports distribution reliability and customer service programs while helping teams respond effectively to changing priorities and emergency situations.

THE BACKGROUND THAT FITS

• 1–2+ years of experience in work management, planning, scheduling, dispatching, field operations, maintenance, customer service, or a related operational environment.
• Experience within electric utilities, electric distribution, telecommunications, outside plant/OSP, utility construction, low voltage, field services, or similar infrastructure environments is highly relevant.
• Experience coordinating work orders, field technicians or crews, schedules, materials, equipment, service requests, or operational activities.
• Working knowledge of work management principles, processes, or systems used to assign, schedule, distribute, and track work.
• Experience supporting field‑based operations where priorities can shift quickly due to outages, emergencies, customer needs, or changing operational requirements is valuable.
• Comfortable communicating and coordinating with field employees, supervisors, contractors, customers, and internal support teams.
• Strong organizational and problem‑solving skills with the ability to manage multiple priorities and identify potential barriers to work execution.
• Comfortable operating in a fast‑paced environment and effectively managing stressful or time‑sensitive situations.
• Strong written, verbal, interpersonal, and customer service skills.
• Working knowledge of Microsoft Office applications.
• Dependable and flexible, including the ability to support emergency storm restoration activities outside of normal business hours when required.
• High School Diploma or GED required.

#HYBRID

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