Engineering Design Associate

Jobtailor; Greensboro (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor is seeking a detail-oriented design support specialist to assist Designers with tool entry, work management system support, and queue management. You will enter projects, apply standard designs to routine work, and help prepare work orders for various project types.

You will verify system dependencies, update project and customer information, coordinate with Designers and Schedulers, and support storm response and safety initiatives.

Qualifications

• Associate degree or equivalent work experience.
• High School/GED with 2 years related experience acceptable.
• Ability to work independently in ECP tools and strong computer systems knowledge.
• Excellent customer skills and effective written and verbal communication.
• Ability to collaborate in a team environment and handle stress.
• Proficiency in Microsoft Office Suite.
• Knowledge of ECP processes and related software.

Responsibilities

• Perform Design Tool entry, work management system support, and general support to Designers while managing system queues.
• Enter projects into the work management system using Designer field notes, templates, Expert Designer, or other methods.
• Apply standard designs to lower-complexity corrective maintenance, follow-up, and routine program work.
• Assist Designers with work order preparation for revenue work, major projects, maintenance, and program work.
• Copy and translate Designer sketches and notes into construction prints attached to work orders.
• Complete work orders that do not require a field visit or Designer guidance.
• Verify and complete work management system dependencies before releasing jobs.
• Update work management system status, project comments, customer comments, and contact information.
• Perform customer calls and coordinate right-of-way, site readiness, schedules, reschedules, CIAC, invoices, and site delivery.
• Compile, review, and print work management system reports.
• Contact customers to confirm project details and schedules.
• Manage Designer communications, including customer outages, letters, invoices, and other customer communications.
• Coordinate requests between Designers, Schedulers, C&M Specialists, and other parties.
• Report job status details to Designers, C&M Specialists, and contract construction crews.
• Handle customer information system inquiries and centralized group requests.
• Support subdivision design and help Designers obtain customer information system data.
• Prepare for and provide storm support as needed.
• Participate actively in safety meetings and support Human Performance safety culture.
• Follow ergonomics and office safety guidelines.
• Support corporate initiatives.

Skills

Customer service

Communication

Team collaboration

Stress management

Microsoft Office

Computer literacy

Independent work

Attention to detail

Education

Associate Degree

High School/GED

Tools

ECP Tools

Work Management Systems

Computer-based drawing tools

Job description

• Perform Design Tool entry, work management system support, and general support to Designers while managing system queues
• Enter projects into the work management system using Designer field notes, templates, Expert Designer, or other methods
• Apply standard designs to lower-complexity corrective maintenance, follow-up, and routine program work
• Assist Designers with work order preparation for revenue work, major projects, maintenance, and program work
• Copy and translate Designer sketches and notes into construction prints attached to work orders
• Complete work orders that do not require a field visit or Designer guidance
• Verify and complete work management system dependencies before releasing jobs
• Update work management system status, project comments, customer comments, and contact information
• Perform customer calls and coordinate right-of-way, site readiness, schedules, reschedules, CIAC, invoices, and site delivery
• Compile, review, and print work management system reports
• Contact customers to confirm project details and schedules
• Manage Designer communications, including customer outages, letters, invoices, and other customer communications
• Coordinate requests between Designers, Schedulers, C&M Specialists, and other parties
• Report job status details to Designers, C&M Specialists, and contract construction crews
• Handle customer information system inquiries and centralized group requests
• Support subdivision design and help Designers obtain customer information system data
• Prepare for and provide storm support as needed
• Participate actively in safety meetings and support Human Performance safety culture
• Follow ergonomics and office safety guidelines
• Support corporate initiatives

Requirements

• Associate degree
• Alternatively, High School/GED and 2 years of related work experience
• Ability to work independently in E&CP tools
• Strong computer systems knowledge
• Excellent customer skills
• Effective written, verbal communication, and interpersonal skills
• Ability to collaborate effectively in a team environment
• Proficiency in Microsoft Office Suite
• Flexibility and dependability during storm events and regular work
• Ability to manage stressful situations
• Proficiency in computer-based work management systems
• Knowledge of E&CP processes, work management systems, and related computer applications
• Experience using computer-based drawing tools
• Ability to work lawfully in the United States without employment-based immigration sponsorship, now or in the future
• Ability to travel 5-15%

Core Competencies

Demonstrates proficiency in work management systems and E&CP processes, with strong customer service and communication skills. Capable of managing project details, coordinating with teams, and supporting design and maintenance work effectively.

Highest-signal resume keywords

• Work Management Systems Proficiency
• E&CP Processes Knowledge
• Microsoft Office Suite Proficiency
• Customer Service Skills
• Effective Communication Skills

ATS Optimization Keywords

Hard Skills

• Work Management Systems
• E&CP Tools
• Computer-Based Drawing Tools
• Project Management
• Data Entry
• Work Order Preparation
• Report Compilation
• Design Tool Entry
• Corrective Maintenance
• Construction Prints Preparation

Soft Skills

• Customer Skills
• Team Collaboration
• Flexibility
• Dependability
• Stress Management

Certifications & Qualifications

• Associate Degree
• High School/GED

Industry Keywords

• Design Support
• Customer Information System
• Storm Support
• Safety Culture
• Ergonomics