Work From Home Customer Service - Training Provided

American Income Life Insurance Company; United States; Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Weekly pay

Training & mentorship

Licensing guidance

Job summary

American Income Life Insurance Company is hiring for a 100% remote Virtual Protection Advisor role. The position offers flexible scheduling, training and licensing guidance, and commission-based earnings with weekly pay and performance incentives.

No prior insurance experience is required—the company provides comprehensive onboarding and mentorship to help you build a career from home. You will meet with individuals and families via Zoom and phone, educating on life insurance and supplemental

Qualifications

• Must be at least 18 years old.
• Legally eligible to work in the United States.
• Be physically located within the United States.
• No prior insurance experience required; training provided.
• Training and licensing guidance provided.

Responsibilities

• Conduct virtual client consultations via Zoom and phone.
• Educate clients on life insurance and supplemental benefits.
• Assess client needs and provide recommendations.
• Guide clients through applications and enrollment.
• Maintain accurate digital client records and follow up.

Skills

Excellent communication

Active listening

Relationship building

Self-motivated

Time management

Independent work

Zoom/virtual tech

Sales mindset

Job description

Work From Home Customer Service - Training Provided

Company: AO – American Income Division of Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible | Work From Home
Experience: Entry-Level Welcome | No Prior Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Incentives

Protect Families. Build Relationships. Create a Career Without Limits.

Are you looking for a career that gives you greater flexibility, meaningfully work, professional development, and the ability to increase your income through your own performance ?

AO is expanding our nationwide virtual team and seeking motivated, relationship-focused professionals to join us as Virtual Protection Advisors .

You'll work directly with individuals and families through virtual appointments, helping them understand available life insurance and supplemental benefit options , evaluate their protection needs, and make informed decisions for their families.

This opportunity combines customer service, benefits education, relationship building, and consultative insurance sales in a fully remote environment.

No previous insurance experience is required. We provide the training, mentorship, and licensing guidance—you bring the ambition.

100% Work From Home
Flexible Schedule
Qualified Client Opportunities Provided
No Lead Purchasing Required
Weekly Commission-Based Pay
Performance Bonuses & Renewals
Comprehensive Training & Mentorship
Performance-Based Career Advancement

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What You'll Do

Help Families Understand Their Protection Options

As a Virtual Protection Advisor, you'll meet with individuals and families through scheduled Zoom and phone appointments .

Your responsibilities may include:

• Connect with individuals interested in learning about available benefits
• Ask questions to understand each client's goals, priorities, and protection needs
• Explain available life insurance and supplemental benefit options
• Present information clearly and in easy-to-understand terms
• Provide personalized, needs-based recommendations
• Answer client questions professionally and accurately
• Guide clients through applications and enrollment
• Assist with required documentation
• Maintain accurate digital client records
• Provide professional follow-up and ongoing service
• Build long-term client relationships through trust, integrity, and exceptional service

Our approach emphasizes education and service rather than high-pressure sales tactics .

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Qualified Client Opportunities

Focus on Serving Clients - Not Purchasing Leads

Representatives receive access to qualified client opportunities, including individuals who have expressed interest in learning more about available benefits.

You'll focus your time on:

• Virtual client consultations
• Benefits education
• Needs-based conversations
• Personalized recommendations
• Enrollment assistance
• Relationship building
• Client follow-up
• Ongoing service

No lead purchasing is required.

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100% Remote Flexibility

Build Your Career From Home

Work remotely while remaining connected to clients, mentors, and teammates through our virtual environment.

Enjoy:

• No daily commute
• Flexible scheduling
• Virtual client appointments
• Remote coaching and mentorship
• Modern digital business systems
• Collaborative virtual team environment

You'll have flexibility in how you structure your workday while maintaining the discipline, accountability, and availability necessary to serve clients and achieve your professional goals.

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Performance-Based Income

Your Results Can Directly Influence Your Earnings

This is a commission-based independent contractor opportunity - not an hourly or salaried position .

Compensation opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Leadership incentives as applicable
• Performance recognition and additional rewards

There is no predetermined cap on commission earnings; however, compensation is directly tied to individual activity, production, consistency, and results .

Individual earnings vary. No specific income level is guaranteed.

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No Insurance Experience? Training Is Provided.

Comprehensive Training & Mentorship

Previous insurance experience isn't required.

We provide development in areas including:

• Structured virtual onboarding
• Insurance products and benefits
• Client needs assessment
• Customer-service development
• Consultative sales
• Virtual presentation skills
• Enrollment systems and procedures
• Relationship management
• Weekly coaching
• One-on-one mentorship
• Leadership development
• Ongoing professional education

Candidates who aren't currently licensed will also receive guidance through the applicable state Life & Health Insurance licensing process .

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Career Growth & Leadership Development

Grow Through Performance - Not Just Tenure

For representatives interested in expanding their career, AO provides opportunities to develop into leadership through demonstrated performance and professional growth.

Potential opportunities may include:

Protection Advisor → Mentor → Trainer → Team Leadership → Management → Advanced Leadership

Leadership development may include:

• Mentoring newer representatives
• Training and onboarding
• Coaching
• Team development
• Performance management
• Business development
• Leadership and management responsibilities

Advancement is based on performance, consistency, initiative, professional development, and demonstrated leadership ability and is not guaranteed.

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Benefits & Professional Support

Qualifying representatives may have access to:

Representative Programs

• Medical reimbursement program
• Company-supported life insurance
• Renewal and residual income opportunities
• Professional development resources

Professional Support

Eligible representatives may receive union-supported professional representation and resources, where applicable.

Recognition & Development

• Leadership development programs
• Performance recognition
• Professional conferences
• Leadership events
• Additional incentive opportunities

Incentive Travel

Qualifying top performers may earn opportunities for company-sponsored:

• Incentive trips
• Leadership conferences
• Recognition experiences
• Team events

Eligibility, performance requirements, and qualification periods may apply.

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Who We're Looking For

You don't need the "perfect" resume. We're looking for individuals who demonstrate:

• Excellent communication and active-listening skills
• Strong relationship-building ability
• Genuine desire to help others
• Positive, professional attitude
• Integrity and a client-first mindset
• Self-motivation and accountability
• Goal-oriented approach
• Strong organization and time management
• Confidence explaining information clearly
• Dependable follow-through
• Ability to work independently
• Comfort using Zoom and virtual technology
• Coachability and openness to feedback
• Commitment to continuous improvement

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Experience That Transfers Well

Previous experience in these areas can be beneficial:

Customer Service Sales Retail Hospitality Healthcare Education Financial Services Banking Recruiting Client Relations Administrative Support Military Service Leadership

However, no previous insurance experience is required .

We value communication, professionalism, work ethic, integrity, and coachability .

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Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable meeting with clients virtually
• Be willing to complete required training
• Hold or be willing and able to obtain the applicable state Life & Health Insurance License

Licensing guidance and support are provided.

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Virtual Interview Process

Qualified applicants will first complete a brief career overview covering the opportunity, client process, commission-based compensation, licensing requirements, training, and advancement path.

Candidates interested in continuing will have the opportunity to schedule a live Zoom interview with our hiring team .

All interviews are conducted virtually for convenience and accessibility.

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Ready to Build a Career With Purpose?

If you're looking for a 100% remote opportunity where you can help families protect what matters most, build meaningful relationships, develop professionally, and create long-term income and leadership opportunities through your performance, we'd like to hear from you.

Apply today to be considered for our Virtual Protection Advisor opportunity with AO.

Work Remotely. Protect Families. Build Relationships. Create Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.