Work from Home: Customer Service Representative (Healthcare)

Sagility; Charlotte (NC); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Daily Pay

Health coverage

Life Insurance

Disability benefits

FSA

EAP

401(k)

PTO

Tuition Reimbursement

Job summary

Sagility is hiring remote Customer Service Representatives to support our healthcare call center team. As a compassionate, professional agent, you will handle incoming calls, resolve inquiries, and document interactions accurately while meeting quality targets.

Requires at least 1 year in a call center, high school diploma, and reliable home internet. We offer competitive pay of $14–$15 per hour, paid training, and a full benefits package after 90 days. Work-from-home in the USA.

Qualifications

• At least 1 year in a call center environment.
• High School Diploma or equivalent.
• Reliable attendance with no absences in the first 90 days.
• Typing speed of 25 WPM or faster.
• Strong communication and interpersonal skills.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Call center

Customer service

Communication

Typing 25 WPM

Education

High School Diploma

Tools

Computer software

Job description

Work from Home: Customer Service Representative (Healthcare)

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Description

Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.

Remote Customer Service Representatives

for our call center team. Be the compassionatehuman connection that makes our service exceptional.

Benefits You Will Enjoy

• Competitive pay: $14.00 – $15.00/hour
• Performance-based incentives
• Paid training in a cutting-edge virtual training environment
• Comprehensive health coverage (available after 90 days)
• Employee wellness and engagement programs
• Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.

Your Role

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

What You Bring to the Table

• Commitment to excellence and a positive attitude.
• Strong communication and interpersonal skills.
• Comfort in a fast-paced, team-oriented environment.
• Proficiency in navigating computer applications.
• Desire to exceed customer expectations and grow professionally.
• Previous healthcare experience is a plus.
• At least 1 year of experience in a call center environment is required.

Job Requirements

• Must be 18 years or older.
• High School Diploma or equivalent.
• Minimum of 1 year at a single job, preferably in customer service.
• Reliable attendance, with no absences in the first 90 days.
• Typing at least 25 WPM.
• Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
• Secure, private work area at home.
• Flexible availability, including weekends.

Additional Perks

• Daily Pay.
• Medical, Dental, and Vision coverage.
• Life Insurance.
• Short-Term and Long-Term Disability options.
• Flexible Spending Account (FSA).
• Employee Assistance Program.
• 401(k) with employer contribution.
• Paid Time Off (PTO).
• Tuition Reimbursement.

As a work-from-home team member, you are required to participate in active camera sessions for your role. You will be expected to remain on camera throughout onboarding and training and be available on camera as needed once in production. This is a standard requirement for the position; failure to meet this expectation will result in separation from employment.

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:Work@Home USAUnited States of America