Work From Home Customer Service Associate

AO Globe Life; Selma (AL); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Licensing support

Training

Bonuses

Renewals income

Career growth

Collaborative culture

Job summary

AO Globe Life is expanding its remote team to support individuals and families across the United States in accessing essential benefit programs. This role provides flexible scheduling, training, and pre-qualified client appointments, with opportunities for long-term growth.

You will conduct scheduled virtual consultations, guide clients through enrollment, and maintain detailed records. A strong client-first mindset and comfort with Zoom are essential for success.

Qualifications

• Strong communication and client-service mindset for consultative work.
• Experience in client-facing roles is preferred.
• Organized, self-motivated and able to work independently.
• Comfortable using Zoom and digital tools for virtual meetings.
• Leadership experience is a plus.

Responsibilities

• Conduct virtual consultations via Zoom.
• Assess client needs and recommend solutions.
• Support clients through enrollment and follow-up.
• Maintain accurate records and documentation.
• Participate in training and team development sessions.

Skills

Strong communication

Interpersonal skills

Organized and self-motivated

Comfortable with Zoom

Client-first mindset

Leadership experience (preferred)

Tools

Zoom

Job description

AO Globe Life is expanding its remote team to support individuals and families across the United States in accessing essential benefit programs. This opportunity is ideal for professionals seeking flexibility, meaningful work, and long-term growth.

In this role, you will conduct scheduled virtual consultations with clients, helping them understand their options and guiding them through the enrollment process. All appointments are pre-qualified—no cold calling or outreach required.

What You’ll Do

• Conduct virtual consultations via Zoom

• Assess client needs and recommend appropriate solutions

• Support clients through enrollment and follow-up

• Maintain accurate records and documentation

• Participate in training, coaching, and team development sessions

What We Offer

• 100% remote work environment (U.S.-based)

• Flexible scheduling

• Pre-qualified client appointments

• Training and licensing support

• Performance-based bonuses

• Long-term income potential through renewals

• Advancement opportunities into leadership roles

• Collaborative, growth-focused team culture

Ideal Candidate

• Strong communication and interpersonal skills

• Organized, self-motivated, and comfortable working independently

• Confident using Zoom and digital tools

• Service-oriented with a client-first mindset

• Experience in client-facing, consultative, or leadership roles preferred

Requirements

• Authorized to work in the United States

• Reliable internet connection

• Windows-based computer with webcam

About AO Globe Life

For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families nationwide. Our remote-first model supports professionals seeking flexibility, stability, and long-term opportunity.