Remote Benefit / Customer Service Agent

AO Globe Life; Monticello (IN); Remote; USD 48,000 - 72,000; Full time

Benefits offered by this job

Remote work (U.S.-based)

Flexible scheduling

Pre-qualified client appointments

Training and development

Long-term income through renewals

Leadership advancement

Supportive team culture

Job summary

AO Globe Life is a remote-first role enabling professionals to support individuals and families across the United States from home. You will conduct scheduled virtual consultations, guiding clients through benefit options and assisting them through enrollment, while maintaining precise records and participating in ongoing training.

The position offers flexible scheduling, pre-qualified appointments, and long-term growth with opportunities into leadership roles within a supportive, growth-focused

Qualifications

• Excellent communication and interpersonal abilities.
• Organized, self-motivated, able to work independently.
• Comfortable using Zoom and digital tools.
• Service-oriented with a client-first mindset.
• Experience in client-facing or consultative roles is preferred.

Responsibilities

• Conduct virtual consultations via Zoom with clients.
• Assess client needs and guide them through benefit options.
• Support clients through enrollment and follow-up processes.
• Maintain accurate records and documentation.
• Participate in training, coaching, and team meetings.

Skills

Strong communication

Interpersonal skills

Organization and self-motivation

Zoom proficiency

Client-first mindset

Tools

Zoom

Job description

AO Globe Life is hiring professionals to support individuals and families across the United States in accessing essential benefit programs—all from home. This remote-first opportunity offers meaningful work, professional development, and long-term growth potential.

In this role, you will conduct scheduled virtual consultations with clients, guiding them through available options and supporting them throughout the enrollment process. All appointments are pre-qualified—no cold calling or outreach required.

What You’ll Do

• Conduct virtual consultations via Zoom

• Assess client needs and guide them through benefit options

• Support clients through enrollment and follow-up

• Maintain accurate records and documentation

• Participate in training, coaching, and team meetings

What We Offer

• 100% remote work environment (U.S.-based)

• Flexible scheduling

• Pre-qualified client appointments

• Training and ongoing development support

• Long-term income potential through renewals

• Advancement opportunities into leadership roles

• Supportive, growth-focused team culture

Ideal Candidate

• Strong communication and interpersonal skills

• Organized, self-motivated, and comfortable working independently

• Confident using Zoom and digital tools

• Service-oriented with a client-first mindset

• Experience in client-facing or consultative roles preferred

Requirements

• Authorized to work in the United States

• Reliable internet connection

• Windows-based computer with webcam

About AO Globe Life

For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families nationwide. Our remote-first model supports professionals seeking flexibility, stability, and long-term opportunity.