Entry Level Customer Service Rep WFH

AO Globe Life; Toledo (OH); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote-first environment

Flexible scheduling

Pre-qualified consultations

Training and licensing support

Health insurance premium reimbursement

Bonuses (monthly/quarterly)

Leadership paths

Mentorship culture

Job summary

AO Globe Life is expanding its remote-first team to help families understand and access important benefit programs. You will conduct virtual consultations, explain benefit options, and guide clients through enrollment. Training and licensing support accompany a flexible, remote work environment.

Requirements include authorization to work in the United States, a Windows-based device with webcam, and a reliable internet connection. Growth opportunities and bonuses are part of the role.

Qualifications

• Strong communication skills for virtual conversations.
• Ability to understand client needs and communicate options clearly.
• Comfortable with digital tools and documentation.

Responsibilities

• Conduct scheduled virtual consultations with individuals and families via Zoom.
• Explain available benefit options and guide enrollment.
• Provide follow-up support and maintain client records.
• Participate in weekly training sessions and team development.
• Collaborate with colleagues to share best practices.

Skills

Strong communication

Virtual consultations

Self-motivated

Organized

Client-focused

Tools

Zoom

Job description

Build a flexible remote career helping families understand and access important benefit programs. AO Globe Life is expanding its remote-first team and seeking motivated individuals who want meaningful work, professional development, and the ability to grow in a supportive environment.

Full training, mentorship, and pre-qualified client consultations are provided so you can focus on developing your skills and supporting individuals and families with confidence.

What You’ll Gain

• 100% remote work environment from anywhere in the United States
• Flexible scheduling designed to support work-life balance
• Pre-qualified client consultations provided — no cold outreach
• Comprehensive training and licensing support
• Health insurance premium reimbursement program
• Monthly and quarterly performance bonuses
• Clear pathways to leadership and professional advancement
• Collaborative team culture focused on mentorship and growth

What You’ll Do

• Conduct scheduled virtual consultations with individuals and families through Zoom
• Understand client needs and explain available benefit options
• Guide clients through the enrollment process and provide follow-up support
• Maintain organized digital documentation and client records
• Participate in weekly training sessions and team development meetings
• Collaborate with colleagues to share best practices and support team success

Who Thrives in This Role

• Strong communicators confident in virtual conversations
• Self-motivated professionals who are organized and goal-oriented
• Service-minded individuals who enjoy helping others
• Candidates comfortable using Zoom and other digital tools
• Individuals who are coachable and eager to grow professionally

Requirements

• Authorized to work in the United States
• Windows-based laptop or desktop computer with webcam
• Reliable internet connection

About AO Globe Life

For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veterans’ organizations to provide supplemental benefits that help protect working families across the United States.

Through a fully remote workforce and a commitment to mentorship and service, AO Globe Life continues to offer meaningful career opportunities for professionals who want to make a lasting impact.